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Frequently Asked Questions

Whether you're a contractor or a homeowner doing an outdoor project, having underground utilities marked is essential to protect yourself and others from injury and prevent damage to underground utility lines. Contact UDig NY. New York at 811 or 800.962.7962 at least 2 working days (not counting the day you call) but not more than 10 working days before you plan to start your project. Digging can be dangerous and costly if you don't have underground facilities marked before you start.

Do's And Don'ts

If you suspect a natural gas leak, get up, get out, and get away! Then call us immediately at 800.743.1702 or 911 from a safe location. We will respond quickly to ensure that you and your family are safe.

  • Do not smoke or operate electrical switches or appliances. These items may produce a spark that might ignite the natural gas and cause an explosion.

  • Do not assume someone else will report the condition.

  • Provide the exact location, including cross streets.

  • Let us know if sewer construction or digging activities are going on in the area.

Do's And Don'ts

Use your senses to detect gas leaks. A natural gas leak is usually recognized by smell, sight, or sound. Remember, if you smell natural gas, get up, get out and get away. Then call us immediately from a safe location.

  • Smell: Natural gas is colorless and odorless. For your safety, a distinctive sulfur-like odor, similar to rotten eggs, is added so that you’ll recognize it quickly. Not all transmission lines are odorized.

  • Sight: You may see a white cloud, mist, fog, bubbles in standing water or blowing dust. You may also see vegetation that appears to be dead or dying for no apparent reason.

  • Sound: You may hear an unusual noise like roaring, hissing, or whistling.

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Non Emergency Contacts

24 hours / 7 days a week

Monday - Friday, 7 a.m. - 7 p.m. (excluding holidays)

Emergency Contacts

If you are experiencing a natural gas emergency, or if you suspect a natural gas leak, get up, get out and get away! Then call us immediately at 800.743.1702 or 911 from a safe location.

If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.743.1701 for electricity outages or trouble, or use our online form.

If your power is out you can report it online or by calling 800.743.1701.

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