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Outages Help

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Frequently Asked Questions

If your power is out you can report it online or by calling 800.743.1701.

If you have a natural gas emergency, exit the building then call us at 800.743.1702 from a safe location.

View estimated restoration times on our List of Electricity Outages page.

The best way to get information about your specific location is to sign up for Outage Alerts. We'll keep you informed with an estimated time of restoration and send updates via text message, email, phone or all three, based on your preference. Log in to your RG&E account to sign up.

How We Restore Power

Our emergency service restoration plan aims to help our crews repair downed lines and restore power to customers within the shortest time possible. While restoring everyone’s power is important, getting critical facilities back on line – places like hospitals and shelters – has to be a priority.

Visit How We Restore Power for more information.

Outage Resources

Visit our website for outage updates, the latest news releases, and bottled water and dry ice distribution stations.

Storm Safety

  • Keep flashlights, a battery-powered radio and fresh batteries handy.
  • Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.)
  • Keep a supply of non-perishable food and bottled water on hand.
  • If you have a cell phone, make sure the battery is fully charged.
  • Contact neighbors to see if their power is off. You may have simply blown a fuse or tripped a circuit breaker.

Visit Storm Safety for more information and additional storm safety tips.

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Still Need Help? Give Us a Call

Non Emergency Contacts

24 hours / 7 days a week

Monday - Friday, 7 a.m. - 7 p.m. (excluding holidays)

Emergency Contacts

If you are experiencing a natural gas emergency, or if you suspect a natural gas leak, get up, get out and get away! Then call us immediately at 800.743.1702 or 911 from a safe location.

If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.743.1701 for electricity outages or trouble, or use our online form.

If your power is out you can report it online or by calling 800.743.1701.

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