Emergency Support

Support

Emergency

Natural Gas Emergency

If you suspect a natural gas leak or have a natural gas emergency, get up, get out and get away! Then call 800.572.1121 or 911 from a safe location.

Electricity Emergency

Please call 911 immediately.

Outages

If you are out of power, please report it here or contact us at 800.572.1131.

Life Support

We offer special services for Life Support users. Visit our Help with Bill page for more information.

How can we help?

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Phone

Language Options

Learn about online language options or request translation services when contacting our Customer Service Team.

24/7 Automated Support

Meter readings, billing and payments

800.295.7323

Customer Service

Monday - Friday 7 a.m. - 7 p.m. (excluding holidays)

800.743.2110

Payment Arrangements

Monday - Friday 7 a.m. - 7 p.m. (excluding holidays)

877.266.3492

24/7 Dig Safe UDig NY

811 or 800.962.7962

Deaf and Hard of Hearing

We accept New York Relay Service Calls. Dial 711

Complaint handling procedures

We’re happy to help with your inquiry. If you feel our representative has not adequately addressed your concern, please ask to speak with a supervisor.

If your concern remains unresolved, you can:

Write to the New York State Public Service Commission (PSC), Three Empire State Plaza, Albany, NY 12223.
Visit the PSC Website.
Call the PSC’s toll free Helpline at 800.342.3377, Monday through Friday, 8:30 a.m. to 4 p.m.

If your complaint involves a NYSEG bill, you will not be asked to pay the disputed portion of the bill while the matter is being reviewed by the PSC. However, the remaining balance of the bill in question and any future bills should be paid when due.