Report Streetlight Outage

Report Streetlight Outage

If there’s a streetlight out in your neighborhood, please report it to us by completing and submitting the form below. It’s important you provide the:

  • location of the streetlight,
  • nearest cross street, and
  • pole number - usually located on a metal strip attached to the pole; not all poles may have this metal strip.

If you are reporting more than one streetlight outage, please complete and submit a separate form for each streetlight outage.

If there is a streetlight out within the following municipalities, please use the contact information below to report an outage.

City, Town or Village Email or Website Phone Number
Town of  Butler: Town Hall   315.594.2719
City of  Canandaigua: Department of Public Works 585.396.5060
Town of  Farmington: Town Hall 585.433.9206
Town of  Greece   585.225.4590
Town of Henrietta 585.359.7005
Village of  Hilton   585.392.4144
Town of Irondequoit: Department of Public Works   585.336.6090
Town of Macedon 315.986.7852
Town of  Ontario   315.524.7105
Town of  Penfield 585.340.8710
City of  Rochester: City’s Call Center   311 or 585.428.5990 from outside the city of Rochester
Village of  Sodus 315.359.8218
Village of  Sodus Point 315.483.8669
Town of  Williamson or 315.589.2038

RG&E does not own or maintain the streetlights within these municipalities.

To report a non-streetlight power outage for your home or business, please use our online form.

To report a streetlight outage, please complete and submit the form below.


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