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My Account Customers

In our secure customer portal, you can make a payment without having to look up your account number or banking information, and you can manage your usage and account preferences.

Make a Guest Payment

You'll need your account number and credit card information.

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Customize your monthly payments

Choose how you want to pay your bills to fit your lifestyle. You can pick from the following options and combine AutoPay, eBill, and Budget Billing for ultimate convenience.

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Other Ways to Pay

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Make an Online Payment

It’s easy, secure, and fast.

Pay Online

Pay with Our Mobile App

Our app provides you with an even easier way to manage your account.

Learn More

Pay by Phone

Call 800.295.7323 and press “2” to make a payment any time using our automated phone system.

Pay by Mail

Mail your check or money order to:

P.O. Box 847813
Boston, MA 02284-7813

Please include your account number on your check.

Pay in Person

Pay in person at one of our walk-in offices, at approved pay agents, or at Western Union locations.

Find Out More

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Account Alerts

Now you have an easy way to stay informed about your account.

Need Help Paying Your Bill?

If you are having difficulty paying your bill, we may be able to provide you with affordable payment arrangements and direct you to agencies that may provide financial assistance.

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Additional Information

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Seasonal Billing

Residential customers who own camps, cottages, or other types of seasonal dwellings may benefit from our seasonal billing rate. To qualify, there must be little or no electricity use for six to eight consecutive months. Send us an email or call us at 800.743.2110.

Contact Us

Paying Your Bill Outside of the US?

When traveling outside of the United States, you may be unable to access your account due to security measures that we have in place. For support, please contact us at 800.743.2110.

Contact Us

Gift Cards

Effective December 1, 2019, our Gift of Energy gift cards are no longer available for purchase. All gift cards purchased prior to December 1, 2019 will be honored with no expiration date.

Mail your gift card with a bill payment stub to RG&E Customer Service:

180 South Clinton Avenue
Rochester, NY 14604

Please note: Gift cards are not accepted by third-party pay agents. Gift card payment can take up to two weeks to process.
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