Now you can text us if you lose power
If your electricity is out, we offer simple, easy tools for you to report an outage .
- When you are enrolled in outage alerts, text OUT to 743898 to report an outage.
- Use our online form.
- Call 800.743.1701 to report any electricity emergency.
- For a natural gas emergency, please call 800.743.1702.
In the event of a life-threatening situation, please dial 911.
Now you have an easy way to stay informed about your RG&E account. Sign up for Alerts! You can choose which alerts you want to receive and how you want to receive them – by text message, email, phone, or all three.
Log in now and go to our Preferences page to enroll!
Stay informed if the power goes out. Receive notifications with the latest information about your power outage, and we'll notify you:
If we're tracking severe weather that could cause power outages in your area
If we detect a power outage in your area, with the estimated time we’ll have power restored
If the estimated restoration time changes
Once we have restored power in your area
Of any upcoming system improvements in your area
When you're enrolled in Outage Alerts, you can also:
- Text STATUS anytime to 743898 for an update.
- Text OUT to 743898 to report an outage.
Text Keyword OUT
Text Keyword STATUS
When you are enrolled in outage alerts and want to report a power outage at your home or business, simply text OUT to 743898 and follow the easy steps.
Your outage will be reported in two clicks!
If you're experiencing an outage, you can text STATUS to 743898.
You'll get the latest outage information so you can plan.
Meter Read Reminder Alerts
Receive a bill based on actual energy usage each month. It's easy when you receive a convenient reminder on the months we're schedules to estimate energy usage. You can provide your meter readings:
- By using our online meter reading form
- By texting READ to 743898
- By calling our self-service line at 800.295.7323
If you're not sure how to read your meter, use our Guide to Meter Reading.
We have other texting options available to easily submit a meter reading, check your account balance and register to receive payment alerts.
|Text Keyword REG||Text Keyword READ*||Text Keyword BAL|
NEW: Receive confirmation when your payment posts.
Simply text REG to 743898 and follow the easy steps to enroll in our NEW payment alerts.
When you're ready to submit your meter read to us, simply text READ to 743898.
Follow the text prompts and submit your reading to us in a flash.
If you'd like to view your account balance and payment due date, text BAL to 743898.
We'll get right back to you with a text.
*Please be sure you're signed up to receive Meter Read Reminder Alerts to submit your meter read to us by text message.
How it works
Get started online
- Log in to your online account, or create an online account if you don’t have one
Choose the alerts you want and how you want to receive them
Enter your contact information for each of the alerts you'd like to receive.
Receive alerts by text message, email, voice message, or all three.
Add up to five contacts for each type of delivery method (text message, email and/or voice message).
Choose when you want to receive Outage Alerts
For Outage Alerts, you may select a "Do Not Disturb" time if there are certain hours during the day that you don’t want to receive alerts.
Once you sign up
If you choose to receive alerts by text message, the first time you add a cell phone number, you’ll receive a text message to confirm your enrollment. Save this number to your contacts as “RG&E ALERTS” for quick access.
- You can change your contact information or stop receiving alerts at any time.
- We do not charge for text messages, however your wireless carrier may charge for text messaging and data rates. Check with your wireless carrier for details
See our Alerts Terms and Conditions for complete details.
We've compiled a list of Frequently Asked Questions below.
Please sign up for RGE Alerts so you can get the information you need the way you want it.
You choose how you want to receive RGE Alerts. You can receive them by text message, email, and/or voice message, choose the options that work best for you!
Yes. You can sign up to receive RGE Alerts for each account in your name. Please set your contact information and preferences for each account.. If you choose to receive Outage Alerts and a power outage is affecting your service at multiple locations, you will receive separate Outage Alerts for each location.
Yes, you can add up to five contacts for each type of delivery method. (text message, email, and/or voice message)
The number of messages you receive will vary based on the types of alerts you choose to receive and the preferences you set.
There are a few different scenarios that can cause a user not to receive a registration text message.
Unsupported mobile carrier: At this time, RGE Alerts is supported by major mobile phone carriers and most others. US Cellular currently does not support sending text messages longer than 160 characters from company "short codes" such as 743898. We are continually looking for ways to enhance RGE Alerts and anticipate adding more mobile carriers in the future.
Text messaging blocked: If your mobile carrier is supported, you may have a setting on your mobile phone's account that is blocking incoming text messages. Please contact your mobile provider to ensure that text messaging is enabled.
Short code messaging blocked: If your mobile carrier is supported, you may have a setting turned on for your phone's account that is blocking short code messages. Short code messages are any messages that come from a short number such as 743898. Please contact your mobile carrier to change your account setting to allow short code messaging.
RGE Alerts is a service that allows you to receive important information for your home or business.
Outage Alerts: receive information when a power outage occurs including our estimate of when the power will be restored.
Meter Read Reminder Alerts: receive a bill based on actual energy usage each month when you provide a meter reading on the month's we're scheduled to estimate energy usage.
You will be able to start receiving RGE Alerts about an hour after you sign up.
This is a free service for you, but standard text message and data rates from your cellular provider may apply. Check your mobile plan for details.
To sign up for RGE Alerts, please log in to your online RGE account, or it’s easy to create an account if you don’t have one.
Once you log in to your account, click the “Manage RGE Alerts” button. Add your contact information for the alerts you want to receive, check the box to agree to the terms and conditions, then click the “Save Preferences” button at the bottom of the page.
Yes. Simply have the account holder add your contact information to receive RGE Alerts for that person's RG&E account.
Sometimes severe weather can cause extensive damage and widespread outages. In these cases, damage assessment is more complex. Severe weather may linger and, of course, securing public safety is the first priority and providing an estimated time when power will be restored may take a bit more time. We will send updates with an estimated restoration time.
Yes, just add your friend or relative's contact information in your preferences. You can add up to five contacts for each type of delivery method (text message, email, and/or voice message).
Please check the circuit breaker at your property. If resetting circuit breakers does not restore power, please report your outage online or by calling 800.743.1701. There may be additional damage at your location that caused the outage.
No. If your power is out, our first priority is to get your power back on as quickly and safely as possible. We will do our best to keep you informed and provide estimated restoration times that are accurate and up to date.
When a power outage occurs, we estimate when power will be restored using the best information we have at the time. As we gather more information about the cause of an outage, or the repairs that are needed to safely restore power, we may update the estimated time power will be restored. You will receive an alert with the new time estimate, as well as confirmation when your power has been restored.
Yes. You will receive Outage Alerts with the time we estimate power will be restored. If we update that time estimate, we will send you another alert.
We use several factors to determine which customers are affected by a power outage, including reported outages by customers. Sometimes we may predict that a nearby outage caused you to lose power when it really didn’t.
If you sign up for Outage Alerts while your power is out, you will be able to start receiving outage alerts in about an hour
You'll be able to start receiving Outage Alerts about an hour after you sign up. Once you sign up for Outage Alerts, we will notify you when we detect a power outage at your location, and provide an estimated time when power will be restored. We will notify you if that estimated time changes, and we will notify you once power has been restored.
You can set your own Do Not Disturb time period. When you sign up for RGE Alerts, the default setting for this preference suspends alerts between 10 p.m. at night and 8 a.m. the next morning. You can change this setting by logging in to your online account.
If you have signed up to receive Outage Alerts and we detect a power outage at your location, you will receive Outage Alerts. We use several factors to determine which customers are affected by a power outage, including reported outages by customers. Sometimes our outage prediction will miss some customers that are affected by a power outage, so they would not receive outage alerts. You can always check our online outage map or outage listing page to see if there is an outage in your area.
Yes. Power outages can occur at any time, and if there are certain hours you would not like to receive messages from us, you can set a Do Not Disturb time period. When you sign up for RGE Alerts, the default setting for this preference suspends alerts between 10 p.m. at night and 8 a.m. the next morning. You can change this setting by logging in to your online account.
Yes. If you have signed up for Outage Alerts, you will receive an alert if we detect a power outage at your location, based on our outage prediction models.
We use several factors to determine which customers are affected by a power outage, including reported outages by customers. Sometimes our outage prediction will miss some customers that are affected by a power outage, so they would not receive outage alerts. You can always check our online outage map or outage listing page to see if there is an outage in your area.
Also, messages we send could get delayed or not delivered by your wireless carrier if your wireless signal is poor, or there is extremely high wireless traffic.
View your next scheduled billing date, and the window to submit a meter reading, in the At-A-Glance box on your account detail page here. You will receive your alert in the beginning of this window. Keep in mind, this date can vary slightly from month to month.
We have three options available: monthly, the months we’re scheduled to read or the months we’re scheduled to estimate. For assistance determining the option that meets your needs, click here. You can update your reminder options at any time.
Yes, it’s important that we access our meter once a year for readings, inspection and maintenance. This is required by the NY State Public Service Commission.
The Do Not Disturb time only applies to Outage Alerts.
Meter Read Reminder Alerts are available to most residential and small business customers. If you do not see this option and have further questions, please contact us and provide your account number and name so we can look into it for you.
You will have 5 business days to submit your reading after you receive your alert. If we have access to your meter and we’re scheduled to read, we may obtain a reading for billing. If we do not receive a reading, we’ll estimate your usage.
There is no limit to the number of accounts you can have for texting.
You will receive a text asking you to select the account you want to view. For example, “reply 1 for 123 Main St, reply 2 for 456 Maple St.”
You can be signed up for just Outage Alerts, just Meter Read Reminders or both Outage Alerts and Meter Read Reminders to use two-way texting.
Your text message will read “no payment due at this time.”
You will receive the most up-to-date information that we have at the current time.
RGE Alerts will be delivered from the following numbers or email addresses:
Text message: 743898
Voice message: 800.743.2110
RGE Alerts are an automated service and the email address that delivers alerts is not monitored. There are several links provided in the email alert that you can use to contact us.
Before you change your cell phone number, text STOP to 743898 to stop receiving RGE Alerts at that number. You can also log in to your online account and delete your cell phone number, and to add your new cell phone number.
Please text UNENROLL to 743898 to unenroll from individual alerts that you currently receive. Text STOP to stop receiving all alerts by text message at that number. You can also log in to your online account and remove your contact information.
When you move, you will have a new RGE account number for your new address. Please sign up again with your new RGE account number to receive RGE Alerts.