These terms apply to AVANGRID and its subsidiaries and affiliates, including Rochester Gas and Electric (RG&E). References to AVANGRID include each such subsidiary and affiliate. We reserve the right to change these terms at any time – with or without notice.
We monitor this site Monday through Friday from 8 a.m. to 4:30 p.m. Eastern Time.
DO NOT report electric outages or natural gas emergencies on this Facebook page. If you are a RG&E customer, you can report electric outages 24/7 at www.RGE.com or call 800.743.1701. You can report natural gas emergencies 24/7 by calling 800.743.1701.
RG&E appreciates your comments. Visitors are welcome to post relevant views and opinions limited to the subject matter of the page. Any content submitted by the sponsors, advertisers or users of Facebook, other than the content provided by AVANGRID, are solely the views, opinions and responsibility of the people submitting them and do not necessarily reflect the opinions of AVANGRID.
AVANGRID is not responsible for content published by third parties – including content posted by our employees unless AVANGRID has authorized them to speak on its behalf.
AVANGRID takes no responsibility for information contained on other websites linked to this site. Links are not endorsements. AVANGRID is not responsible for the content of any website it doesn’t operate. AVANGRID specifically disclaims adoption or incorporation by reference of such information as its own.
While we make every effort to ensure the information we post on this Facebook page is accurate and current as of its posting date, and we have no duty to update it. AVANGRID does not warrant the accuracy, completeness or usefulness of information posted by others on this Facebook page. Any reliance you place on such information is strictly at your own risk.
All posts should contribute to the relevant dialogue involving the subject matter of this page. AVANGRID does not condone any form of harassment, written attacks, insults, vulgarity or indecency whether perpetrated in writing or the transmission of images. Those who participate here agree not to do any of the following:
- upload to or transmit using this Facebook page any defamatory, indecent, obscene, harassing, violent or otherwise objectionable material, or any material that is, or may be, protected by copyright, without permission from the copyright owner;
- use this Facebook page to violate the legal rights (including the rights of publicity and privacy) of others or to violate the laws of any jurisdiction;
- misrepresent an affiliation with any person or organization;
- upload to or transmit on this Facebook page any advertisements or solicitations of business;
- upload or otherwise transmit files that contain a virus or corrupted data;
- collect information about others (including e-mail addresses) without their consent;
- upload files or photos or include in a comment links that you know, or have reason to believe, cannot be distributed legally using the Facebook page or that you have an obligation to keep confidential;
- engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Facebook page, or which, as determined by AVANGRID, may harm AVANGRID or visitors to this Facebook page or expose us or them to liability.
You may be banned from this Facebook page if you don’t comply with these guidelines.
Rights and Liabilities
AVANGRID may edit or delete any material posted on this page that AVANGRID deems inappropriate (but takes no responsibility to do so). Please note that AVANGRID can neither review all material, nor ensure prompt removal of objectionable material. Accordingly, AVANGRID assumes no liability for any action or inaction regarding content provided by users of this page or other third parties. AVANGRID has no liability or responsibility to anyone for performance or nonperformance of the activities described in this paragraph.
AVANGRID assumes no responsibility for errors, omissions, or out-of-date information and shall not be liable in any manner whatsoever for direct, indirect, incidental, consequential, or punitive damages resulting from the availability of, use of, access of, or inability to use this information.
Any unauthorized modification, tampering, change or misuse of any information posted here, or any interference with the availability of, or access to this Facebook page is strictly prohibited.
AVANGRID reserves the right to modify the content of this Facebook page in any way, at any time, and for any reason without prior notification, and will not be liable in any way for possible consequences of such changes. AVANGRID reserves all legal rights and remedies available to it with respect to this Facebook page. This disclaimer shall in no way be deemed a limitation on or waiver of any other rights AVANGRID may have.
We will only collect personally identifiable information from this Facebook page to the extent deemed reasonably necessary to serve our business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information. However, AVANGRID assumes no responsibility for the confidentiality of personal information that is provided here voluntarily.
UNDER NO CIRCUMSTANCES WILL AVANGRID BE RESPONSIBLE OR LIABLE IN ANY WAY FOR ANY CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMMISSIONS IN THE CONTENT, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF ANY CONTENT COMMUNICATED ON THIS FACEBOOK PAGE, WHETHER BY AVANGRID OR A THIRD PARTY. IN NO EVENT SHALL AVANGRID BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS ARISING OUT OF OR IN CONNECTION WITH THE AVAILABILITY, USE OR PERFORMANCE OF ANY INFORMATION COMMUNICATED ON THIS FACEBOOK PAGE.