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Start, Stop, or Make Changes to Existing Service

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Items You'll Need to Have Ready

When you complete an online request to start, stop, or make changes to existing service, please have the required information listed below on hand. Visit our support center to find answers to frequently asked questions or contact us.

Start Service: Address where service will be established (i.e., service address), billing address if different from the service address, service start date, Social Security Number (SSN), second form of identification (e.g., driver's license number), the name and SSN for any other persons who will be authorized to access your account, and phone number.
Stop Service: Date you wish the service to end and address (email or mail) where we can send your final bill.

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Items You'll Need to Have Ready

Items You'll Need to Have Ready

Start Service: Address where service will be established (i.e., service address), billing address if different from the service address, service start date, Social Security Number (SSN), second form of identification (e.g., driver's license number), the name and SSN for any other persons who will be authorized to access your account, and phone number.


Upgrade or Relocate Service: Address of the new service location (i.e., service address), billing address if different from the new service address, date the old service will stop (i.e., move-out date), date the new service will start (i.e., move-in date), and phone number for new service location.


Stop Service: Date you wish the service to end and address (email or mail) where we can send your final bill.

 

If you have any questions, please visit our support center.

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Additional Information

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Request New Construction

Are you turning on service for a location without electric and/or natural gas installed? Use our New Construction Form.

New Construction Form

Landlords and Renters

Protect your property, assist your tenants, and manage your accounts with our services.

Read More

Building and Remodeling

If you’ve begun a construction or remodeling project, take a minute to plan your strategy for integrating natural gas or electricity into your home or business.

View Resources

Letter of Credit

If you are moving to an area served by another utility and have been a customer in good standing, a letter of credit may reduce or eliminate any deposits normally required by your new utility.

Request a Letter of Credit
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