Report Streetlight Outage

If there’s a streetlight out in your neighborhood, please report it to us by completing and submitting the form below. It’s important you provide the:

  • location of the streetlight,
  • nearest cross street, and
  • pole number - usually located on a metal strip attached to the pole; not all poles may have this metal strip.

If you are reporting more than one streetlight outage, please complete and submit a separate form for each streetlight outage.

If there is a streetlight out within the following municipalities, please use the contact information below to report an outage.

City, Town or Village Email or Website Phone Number
Town of Butler: Town Hall   315.594.2719
City of Canandaigua: Department of Public Works 585.396.5060
Town of Farmington: Town Hall 585.433.9206 
Town of Greece   585.225.4590
Village of Hilton   585.392.4144 
Town of Ontario   315.524.7105 
Town of Penfield 585.340.8710
City of Rochester:  City’s Call Center   311 or 585.428.5990 from outside the city of Rochester
Village of Sodus 315.359.8218
Village of Sodus Point 315.483.8669
Town of Williamson or 315.589.2038

RG&E does not own or maintain the streetlights within these municipalities.

To report a non-streetlight power outage for your home or business, please use our online form.

To report a streetlight outage, please complete and submit the form below.

* Required

Contact Information Streetlight Information

Is the Light on a Public Street?

If no, please select one of the following locations and enter the name of the business or homeowners association

Streetlight Problem

The Light is:

Is the streetlight part of a traffic signal pole

Streetlight Type

Please select the type of light, if known:

Check box below


  • How do I find out when my power will be restored?  
  • Do you offer storm assistance?  
  • What should I do to prepare for a storm?  
  • How does RG&E restore power?  
  • How do I report an outage?