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We Are Here To Help
During the COVID-19 Public Health Event, the safety of our customers and communities is a top priority. We also have resources to help you manage your account. If you have concerns about your bill, please contact us. You may qualify for assistance.
Together We Can Make A Difference!
Now is the time to go paperless with eBill. For every eBill signup we receive in November and December, we’ll donate $1.00 per signup – up to $2,500 – to Foodlink, a Rochester-based nonprofit organization.
We Are On The Line And Online For You
We have FREE tools available to help you manage your account from the comfort and safety of your home.
Understanding Your Energy Use Can Help Put You In Control Of Your Monthly Bills
We have tools to help you understand and manage your energy use.
- Pandemic Update
- eBill
- Manage Your Account
- Understand Your Usage
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Safety First
Your safety is important to us! These resources can help you stay safe around power lines and natural gas equipment, and prepare you for storms. If you think you may have a natural gas leak or suspect carbon monoxide, go outside and call us at 800.743.1702.
Introducing our new app!
Our FREE app gives you instant information on your power status! With just a few clicks, you can report an outage and access the Outage List and Map - and that's not all!
Smart Energy
Our Smart Energy pages offers information on energy saving tips, rebates, ways to understand and manage your usage, electric vehicles, solar panels, and other innovative programs.
