Contact Us

We welcome your comments and will respond to your questions or concerns.

In case of an emergency

If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.743.1701 for electricity outages or trouble or use our online form.
If you are experiencing a natural gas emergency, or if you smell a natural gas odor, get up, get out and get away! Then immediately call RG&E at 800.743.1702 or 911 from a safe location.

Email:

Phone:
  • Self Service Line: 800.295.7323                (24 hours/7days)
  • Customer Service: 800.743.2110               (Monday - Friday, 7 a.m. - 7 p.m., excluding holidays)
  • Payment Arrangements: 877.266.3492
Other Numbers:
  • Hearing/Speech impaired (TTY):               New York Relay Service - Dial 711
  • Dig Safe: 811 or 800.962.7962

Mailing Addresses:

  • Payments:                                                  RG&E, P.O. Box 847813, Boston, MA 02284-7813
  • Customer Service:                                     89 East Avenue, Rochester, NY 14649-0001
  • Corporate Office:                                       89 East Avenue, Rochester, NY 14649-0001
Frequently Asked Questions:
Economic Development:
  • Visit us online or contact us at NYSEconomic_Development@rge.com to learn more about economic incentive programs for existing commercial and industrial customers planning to expand or new businesses interested in locating in our service territory.

Marketing & Sales: 

Energy Theft:
Property and Casualty Claim:
Shareholder Services:
Thoughts on our Website?

Walk-in offices

Our district offices are open from 8 a.m. to 5 p.m. Monday through Friday:

  • Canandaigua: 79 Clark Street
  • Sodus: 14 State Street
  • Fillmore: 32 Main Street

 The following Rochester offices are open from 8:30 a.m. to 5 p.m. Monday through Friday:

  • 256 Waring Road
  • 89 East Avenue
  • 400 West Avenue

 West Avenue is also open Saturdays from 9 a.m. to noon.

FAQs