RG&E Distributes Dry Ice, Bottled Water in Rochester

Distribution of free supplies to take place on Western Avenue  


BINGHAMTON N.Y. — June 20, 2026, 7:15 a.m. — Rochester Gas and Electric (RG&E) will provide dry ice and bottled water to customers in the City of Rochester and Monroe County who remain affected by recent storm-related power outages as crews continue working to restore service to all customers.

The distribution event is intended to help customers preserve food and meet basic needs while restoration efforts continue to wrap up. 

What:
Dry Ice and Bottled Water Distribution

Where:
RG&E
400 West Ave.
Rochester, NY 14611

When:
Saturday, 9 a.m. to 2 p.m.

The distribution event will continue until all supplies are exhausted. Any additional events beyond Saturday will be communicated at a later time. 

How to Stay Up-to-date

NYSEG and RG&E will continue to provide updates throughout the event on their websites and social media channels (Facebook, Instagram and X). Customers should also sign up for email alerts and download the NYSEG or RG&E mobile app to get the most up-to-date information. 

Safety Tips

Outage Information: 

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the Companies update the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG and here for RG&E.
  • Customers can use the NYSEG or RG&E mobile app to report and check the status of outages. To download the application, customers should search “Avangrid” in the Apple or Android app stores and select “NYSEG” or “RG&E.” The application is free to download.

Stay Away from Downed Wires:

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 and RG&E customers should call 1.800.743.1701 to report downed power lines or other hazardous situations.

During a Power Interruption:

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131 or RG&E at 1.800.743.1701.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities:

The Companies’ first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 and RG&E customers are asked to call at 1.800.743.1701 to report downed wires. Once this vital public safety work is complete, the Companies will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at nyseg.com or rge.com and on the Companies’ social media pages:

•    Facebook: @NYSEandG
•    Twitter/X: @NYSEandG
•    Instagram: @nyseg.co
•    Facebook: @RochGandE
•    Twitter/X: @RGandE
•    Instagram: @rochestergasandelectric

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Media Contact:
Adam Gaber
adamgaber@avangrid.com
917.224.6176