RG&E to Hold HEAP Awareness and Educational Outreach Events in January
Customer advocates will help customers with energy affordability options, provide resources to manage monthly energy costs
Events held Mondays and Fridays throughout the month of January
ROCHESTER, N.Y. — January 8, 2026 — Rochester Gas and Electric (RG&E) will hold Home Energy Assistance Program (HEAP) awareness and educational outreach events in Rochester throughout the month of January, starting Friday, January 9. HEAP is a federally funded program that helps eligible households cover energy costs. Please note, these are informational events and not part of the application process. They’re designed to help customers find resources available to help manage their monthly energy costs.
A customer advocate will be available to answer questions and help customers understand their bills and the tools to better manage energy use. Advocates can help determine if customers qualify for the Energy Assistance program (EAP), an additional monthly credit, and other financial assistance, including budget billing and payment plans.
The events will be held on Mondays and Fridays in January at RG&E’s West Avenue location, 400 West Avenue, from 9 am to 1 pm. You can see the full schedule below.
Friday, January 9
Monday, January 12
Friday, January 16
Monday, January 19
Friday, January 23
Monday, January 26
Friday, January 30
RG&E remains committed to the communities it serves, providing assistance to all who need it. The Company encourages customers in need of assistance to call customer service at 800.743.2110. Customers can also explore tools and programs available at Help With Your Bill | RG&E - RGE