RG&E Launching Series of Pop-Up Customer Service Events in Rochester Region

Upcoming series of events responds to community need for more events following successful pilot launch at Gantt Recreation Center

 

RG&E will meet customers in their neighborhoods, provide assistance; part of the Company’s continued commitment to improving customer service

 

ROCHESTER, NY — May 3, 2023 — Rochester Gas and Electric (RG&E) is launching a number of pop-up customer service events with its mobile command unit this week. The Company kicked off the program with a pilot event at the David F. Gantt Recreation Center April 14, the first in a series of events throughout the Rochester Community as the weather warms up. 

The program is designed to meet customers where they are, to help with their needs. The mobile unit will set up at planned locations throughout the Rochester area. 

“We’ve heard our customers and their concerns over billing frustrations. These events are in response to those issues,” said RG&E’s Regional Manager of Government and Community Relations, Veronica Dasher. “Actions speak louder than words and we want to show that when we say we truly are invested in this community, we mean it.”

The full schedule of events is below: 

May 9 Penfield Town Offices
May 19 400 West Avenue, Rochester
May 20 Lilac Festival, Highland Park

 

RG&E plans to hold events across the region throughout the spring and summer in partnership with local government and community organizations. Dozens of customers attended the inaugural event at the Gantt Center. They met with customer service representatives and advocates who answered questions and helped them with their bills. 

This series is part of the improvements to customer service and billing the Company is making, along with hiring efforts and its smart meter rollout across the region that began this spring.  

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