RG&E Hosting Enhanced Energy Affordability Program Informational Events Next Week
Outreach events designed to connect customers with bill relief options
Company partnering with Father Tracy Advocacy Center to help customers in need of financial assistance
ROCHESTER, NY — May 20, 2026 — Rochester Gas and Electric (RG&E) is hosting an Enhanced Energy Affordability Program (EEAP) informational event on Tuesday, May 26, at RG&E’s West Avenue walk-in office, and on Wednesday, May 27, at the Central Library of Rochester. EEAP is designed to help moderate-income households reduce their energy burden by providing monthly bill discounts directly to their energy bills. The Company will provide applications and guide customers through the application process.
“This is a newer program that customers may not be aware of, and we want to change that,” said NYSEG and RG&E Vice President of Customer Service Christine Alexander. “These events are other opportunities to connect with our customers, letting them know what bill relief options are available to them and helping them enroll.”
EEAP launched in January. It’s a two-year pilot program created by New York State that can help moderate-income customers reduce energy costs through discounts on their bills. Households are eligible for EEAP if they have an income below the state’s median income and do not qualify for the Home Energy Assistance Program (HEAP) or Energy Affordability Program (EAP).
Event details are below:
Tuesday, May 26 |
Wednesday, May 27 |
RG&E Walk-In Office 400 West Avenue Rochester N.Y. |
Central Library of Rochester and Monroe County 115 South Avenue Rochester, N.Y. |
9 a.m. to 1 p.m. |
10 a.m. to 3 p.m. |
RG&E’s Customer Service team can help customers prepare for enrollment and inform them of the necessary documentation needed for EEAP. Additionally, the Father Tracy Advocacy Center will be on site at both events, holding a Forward Leading Independent Provider Association (FLIPA) screening event. FLIPA helps cover past due balances for eligible customers.
To learn more and apply for assistance programs, customers are encouraged to visit Help WithYour Bill | RG&E - RGE. Customers can also apply directly for the program at www.nyeeap.com or by calling 877.400.2501. If approved, enrollment will be shared with RG&E, and a credit will appear within the next two billing cycles.