RG&E Brings Customer Assistance Directly to the Community
Five upcoming outreach events will offer in-person help with bills, energy assistance programs, and more
ROCHESTER, N.Y. — November 9, 2026 — Rochester Gas and Electric (RG&E) customers are invited to attend the Company’s upcoming outreach events, part of RG&E’s ongoing efforts to connect directly with representatives and get personalized assistance. To date in 2026, RG&E has held 32 outreach events in the local community, providing personalized assistance to more than 1,000 customers.
There is no formal presentation at the open-house style events. Customers are invited to learn more about HEAP and other energy assistance programs. Experts will be on hand to discuss smart meters, energy efficiency programs, and receive face-to-face help with any billing concerns.
Upcoming outreach events include:
- November 10 | 1-3 p.m.: Monroe County Office Building (39 West Main Street, Rochester)
- November 12 | 4-7 p.m.: Henrietta Town Hall (475 Calkins Road, Rochester)
- November 16 | 9 a.m. – 12 p.m.: Lewis Street YMCA (53 Lewis Street, Rochester)
- December 8 | 1-3 p.m.: Monroe County Office Building (39 West Main Street, Rochester)
- December 10 | 1-3 p.m.: Skyview Apartments (200 Skyview Centre Parkway, Irondequoit)
RG&E encourages eligible customers to explore energy assistance programs that may be available. These options include:
- Home Energy Assistance Program (HEAP): HEAP is a federally funded program that helps eligible households cover energy costs. Regular HEAP is now open. For more information, visit Home Energy Assistance Program (HEAP) | OTDA.
- Energy Affordability Program (EAP): This initiative was developed in partnership with the New York Public Service Commission to provide energy bill credits to low-income customers in assistance programs. Customers who receive HEAP will automatically receive an EAP monthly bill credit on their bill for 18 months. For more information, visit EAP and EEAP - RGE
- Enhanced Energy Affordability Program (EEAP): EEAP is designed to help moderate-income households and is available to eligible households that do not qualify or are not currently enrolled in any EAP-accepted program. For more information, visit Start Your Enhanced Energy Affordability Program (EEAP) Application | NY EEAP.
Media Contact:
Michael Baggerman