NYSEG and RG&E Unveil New Tool to Help Customers Manage Usage, Lower Bills
Usage Alerts empower customers to manage energy use which can help lower bills
Automated text and email alerts provide timely updates about energy use
BINGHAMTON, N.Y. — May 29, 2025 — New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) today announced the launch of Usage Alerts. This new initiative, another benefit for customers with a smart meter, helps them stay informed and take control of energy usage prior to receiving a bill.
“Usage Alerts empower our customers to manage their energy consumption,” said Christine Alexander, vice president of Customer Service for NYSEG and RG&E. “It is part of our commitment to continuously improve the customer experience by providing more useful, personalized tools that make energy management easier. These alerts help identify changes in energy use and give you greater control over your monthly energy bills.”
There are three types of alerts that can be sent to customers via text or email. Abnormal usage alerts will tell a customer when daily usage is 50 percent higher or 75 percent lower than the past 30-day average for three days in a row. Customers can also receive a threshold alert, where they set a monthly energy use threshold and receive an alert if that amount is exceeded. An alert can also be sent weekly which provides weekly energy consumption details.
Usage Alerts empower customers to save energy and lower bills by identifying patterns or sudden spikes in energy use. This allows them to make informed decisions, such as adjusting the thermostat, identifying malfunctioning appliances, or cutting back on unnecessary usage.
Customers can customize alert preferences by logging into their NYSEG or RG&E online “My Account.” Usage Alerts are not available to customers with a legacy meter.
For additional information, please visit www.nyseg.com or www.rge.com for a wide range of online resources, including energy saving tips, account management tools, and more beneficial information.
About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of Avangrid, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate New York. It also operates more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas transmission pipelines. It serves approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit www.nyseg.com.
About RG&E: Rochester Gas and Electric Corporation (RG&E) is a subsidiary of Avangrid, Inc. Established in 1848, RG&E operates approximately 8,800 miles of electric distribution lines and 1,100 miles of electric transmission lines. It also operates approximately 10,600 miles of natural gas distribution pipelines and 105 miles of gas transmission pipelines. It serves approximately 378,500 electricity customers and 313,000 natural gas customers in a nine-county region in New York surrounding the City of Rochester. For more information, visit www.rge.com.
About Avangrid: Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine, and Oregon, including operations in 23 states with approximately $48 billion in assets, and has two primary lines of business: networks and power. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.4 million customers in New York and New England. Through its power generation business, Avangrid owns and operates more than 75 energy generation facilities across the United States producing 10.5 GW of power for over 3.1 million customers. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital as one of the JUST 100 companies – a ranking of America’s best corporate citizens – in 2025 for the fifth consecutive year. The company was named among the World’s Most Ethical Companies in 2025 for the seventh consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit www.avangrid.com.
Media Contact:
Michael Baggerman
mbaggerman@nyseg.com
716.368.1284