NYSEG and RG&E Deploy Modern Technology to Enhance Grid Reliability
Automated grid technology helps keep the power on for customers across New York
BINGHAMTON, N.Y. — May 19, 2026 — Automated grid technology operated by New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) helps ensure that more than 1.9 million customers across the state have reliable energy throughout the day. Since 2023, the Companies have worked to modernize the grid through more automation and digital control.
“Modern technology has been a game changer for our operations,” said Tom Donnelly, senior director of NYSEG and RG&E’s Energy Control Center. “Our goal is to keep the power flowing reliably for all of our customers. Modern devices on the grid, such as remotely controlled reclosers and smart meters all play a role in achieving that goal.”
Hundreds of Supervisory Control and Data Acquisition (SCADA)-enabled devices have been installed across the Companies’ service area over the last three years. These devices allow NYSEG and RG&E to remotely respond to grid conditions in real time, rather than rely on customer calls or manual inspections in the field. Last year alone, NYSEG and RG&E deployed more than 340 SCADA controlled devices, enhanced automation on over 400 existing devices, and installed more than 300 SCADA monitoring devices to provide system operators with real-time grid data and improve emergency response operations. In addition, more than 80 circuits were upgraded with non-SCADA trip saver devices, enabling automatic restoration of smaller customer load pockets without having to dispatch line crews and reducing customer outage exposure.
These investments were targeted on circuits with higher outage frequency and the greatest opportunity to improve customer reliability. This equipment is commonly found on distribution lines where outages happen more frequently and where they can make the biggest difference for customers. They can detect outages instantly and allow operators to reroute power on the grid. This technology can significantly reduce restoration times, in some cases restoring service in minutes instead of hours.
New technology also includes the installation of more than 1.75 million smart meters across NYSEG and RG&E territory. Smart meters give customers greater insight into their energy usage and help them make informed decisions. They also help reduce the duration of outages by allowing the Companies to pinpoint and respond to outages more quickly.
Other modern technologies include the use of drones to inspect thousands of miles of transmission lines. The process, known as Comprehensive Visual Inspection, uses high-resolution cameras to capture detailed images of electrical infrastructure. These inspections are critical for maintaining the safety and reliability of the grid and are designed to identify issues that may not be visible from the ground, such as damage, wear, or potential hazards. By identifying and addressing issues before they lead to failures, the Companies can help ensure the consistent delivery of energy.
With growing demand, more extreme weather, and increased electrification, the Companies are focused on making smart investments in the energy system. These upgrades replace older equipment with newer, more reliable technology to improve service, reduce outages, and keep communities better prepared for severe weather.
Media Contact
Michael Baggerman