12:00 PM: NYSEG and RG&E Announce Estimated Times of Restoration for Current Outages

95% of current outages estimated to restore at 11:59 p.m.; Remainder on Sunday

Approximately 4,900 customers currently without power

BINGHAMTON, N.Y. — November 1, 2025, 12:00 p.m. — New York Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) continue their efforts to restore power to approximately 4,900 customers currently affected by this week’s heavy rain and strong wind. The Companies anticipate restoring 95 percent of current outages by 11:59 p.m. on Saturday and the remainder by midday on Sunday. More than 87,000 total customers were impacted by this storm. 

At this time, approximately 4,900 NYSEG and RG&E customers are without power. NYSEG’s Oneonta division, which includes Broome, Chenango, Delaware, Greene, Herkimer, Lewis, Madison, Oneida, Otsego, Schoharie, and Ulster counties, has roughly 2,800 customer outages. RG&E’s Sodus Division, which includes Wayne and Cayuga counties, has approximately 900 customers without power. The Companies are using automation to redirect power from other sources to reduce the scope of outages as much as possible, in addition to deploying field crews to clear tree limbs and downed wires from the storm. The Companies are utilizing more than 1,000 additional line and tree contract personnel to expedite restorations. 

For the safety of our crews and the public, the Companies remind customers to please stay away from downed wires and do not approach crews as they are conducting work, including communications with our control center to safely conduct restoration work.

When the power goes out, the Companies utilize an estimated time of restoration. During a storm, crews assess the extent of damage to the electricity delivery system and work with emergency responders to keep everyone safe. This includes guarding, removing, or de-energizing downed wires and clearing inaccessible areas to allow vehicles to enter or exit. The Companies then predict an estimated time of restoration for large areas of our service territory. The term “assessing” is used if the investigation of repairs has not been completed.

After Restoration:

NYSEG and RG&E encourage any customer without power after restoration is complete to contact NYSEG at 1.800.572.1131 or RG&E at 1.800.743.1701 to report the issue and allow crews to investigate. Once every customer is restored, the Companies will continue to fix remaining damage that occurred but did not affect customers or the reliability of service. That will then be followed by a full system sweep of all affected circuits to look for damage or issues that may have been missed but that could cause service disruptions in the future, such as tree limbs on power lines or leaning trees.

NYSEG and RG&E will continue to provide updates throughout the event to the general public on the Companies’ social media channels.

NYSEG and RG&E urge customers to remain away from storm debris as it may contain downed wires or other damaged equipment. Customers should assume all downed wires are energized and dangerous and should be reported by calling NYSEG’s emergency line at 1.800.572.1131. RG&E’s line at 1.800.743.1701 or contacting 911. 

Outage Information:

  • Sign up for Outage Alerts to receive updates automatically by phone, text or email as the Companies update the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG and here for RG&E.
  • Customers can use the NYSEG or RG&E mobile app to report and check the status of outages. To download the application, customers should search “Avangrid” in the Apple or Android app stores and select “NYSEG” or “RG&E.” The application is free to download.

Stay Away from Downed Wires:

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 and RG&E customers should call 1.800.743.1701 to report downed power lines or other hazardous situations.

During a Power Interruption:

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131 or RG&E at 1.800.743.1701.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities:

The Companies’ first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 and RG&E customers are asked to call at 1.800.743.1701 to report downed wires. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at nyseg.com or rge.com and on the Companies' social media pages:

  • Facebook: @NYSEandG
  • Twitter: @NYSEandG
  • Instagram: @nyseg.co
  • Facebook: @RochGandE
  • Twitter: @RGandE
  • Instagram: @rochestergasandelectric

Media Contact:
Michael Baggerman
mbaggerman@nyseg.com
716.368.1284