NYSEG and RG&E Announce Community Connection Event in Wayne County Next Week

Reps and advocates at the event will connect with customers, offering resources and addressing billing needs 

There will be no formal presentation, customers will be helped on a first-come, first-served basis 

 

Wayne County, NY — July 18, 2025, 2025 — New York State Electric & Gas (NYSEG) and Rochester Gas & Electric (RG&E) will hold Community Connection event in Wayne County next week to connect directly with customers, offering resources and addressing account needs. These events allow the Company’s customers to get face-to-face, one-on-one help with a billing concern or with assistance they may require in paying their bill. 

 

There will not be a formal presentation at the event. Customers are encouraged to show up anytime during the available time slot to meet with a customer service representative. They will be helped on a first-come, first-served basis 

 

During the event, customers can ask questions about their accounts and learn about resources to help manage energy costs. 

 

Details of the upcoming event are below: 

Wednesday, July 23, 2025

Wayne County Public Safety Building  Conference Room- 1st Floor  7376 Route 31  Lyons, NY 14489

4 to 7 p.m.

 

NYSEG remains committed to the communities it serves and will continue to have a direct presence in the community. The Company strives to provide reliable, responsive service customers have come to expect for the last 172 years and will work with local organizations to provide access to its programs and offer assistance for customers.