Installation

Installation

Smart meter installation

Our new standard electric smart meters and natural gas meter modules will be installed across our service areas over the next couple of years. 

Find out when we’re coming to your neighborhood

View our smart meter installation map or use our new lookup tool to search by your address and find out when your meters will be upgraded.

What can I expect for my smart meter installation?

A few weeks before your installation, we’ll mail a postcard to let you know when we’ll be in your neighborhood. When we arrive, our installer will knock before beginning the upgrade. Our installers carry green or yellow ID badges, and their vehicles are marked with our logos. 

Installation takes just minutes, and you may experience a brief interruption in your power. If your meter is located outside and accessible, you do not need to be present or do anything to prepare for our visit.  We’ll confirm your successful installation by leaving a door hanger the day we upgrade your meter. If we can’t gain access to your meter for any reason, we’ll leave behind contact information so you can make an appointment to have it exchanged at a time that’s convenient for you.

 

Need to schedule an appointment or have questions?

If we missed you during our visit and we need access to upgrade your meter, please contact us so we can schedule a convenient appointment. Your door hanger will include our contact information. You can reach our team at 866.734.3821 Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 4:30 p.m. 

You can also check out our FAQ and smart meter resources if you have questions. If you do not wish to have your meter upgraded at this time, please contact us. There will be a monthly opt-out fee, currently $11.56, after we complete upgrades in your neighborhood.

Additional Resources

Asset Publisher

How will a smart meter help me?

Smart meters use two-way wireless communications to securely enable detailed hourly usage information and meter status, so you can make more informed decisions to get the most out of every energy dollar. Learn more about what you can expect with a smart meter.

Smart Meters and What You Can Expect

Understanding and managing energy use

What can I do after I have a smart meter? Check out our new tools and resources available to help you better understand and manage your monthly bills.

View Available Tools

Resource Center

Connect with resources including our frequently asked questions and upcoming events, including in-person open houses where you can learn about smart meters, when we'll be upgrading in your area and new tools powered by your smart meter.

View Resources
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