COVID-19 and Our Response

COVID-19 and Our Response

Your safety and the safety of our communities is our priority. As the situation surrounding the coronavirus continues to evolve, we are taking extra measures to ensure the ongoing safety of our customers and employees while delivering safe, reliable service to you.
 

    Help With Bills

 

  • Please call us if you would like to discuss your account and manage your payments.
  • You may qualify for assistance. Please visit our Help With Bill page to learn more. 
  • HEAP and Emergency HEAP Programs.
  • Project SHARE Heating Fund. Your donation helps income-eligible customers with energy emergencies. Active duty military personnel and well-discharged veterans with an active disconnect notice may qualify for help regardless of income. Thank you!
  • Emergency Rental Assistance Program - New York has $2.7 billion in rent relief funds from the federal Emergency Rental Assistance Program. This program provides rental and utility relief payments to help eligible renters maintain housing stability. Visit otda.ny.gov/programs/Emergency-Rental-Assistance/ or call 844-NY1RENT (844.691.7368) to learn more and see if you qualify. 

 

    Online Account Management Tools


Try our convenient digital tools:

  • Download the new FREE Mobile App by texting APP to 697-348 and we'll send you a link to download the app, or searching RG&E at the App Store or Google Play. With the Mobile App you can view and pay your bill, report an outage and submit a meter reading.
  • Call our self-service number 800.295.7323 anytime 24/7 to enter a meter reading, pay your bill, check your account balance, and more.
  • Use our website to pay your bill, report outages, start new service, submit a meter reading, and more.
  • Make a one-time payment online at your convenience. You may also enroll in eBill to continue receiving and paying your bill online.

 

   Maintaining Safe and Reliable Service for You


For your safety, please note the following service adjustments:

  • Service visits: As we resume previously suspended work that requires entry into customer homes, we continue to take precautions for your safety and ours. We will continue to practice physical social distancing in our interactions, wear appropriate personal protective equipment as necessary and confirm if anyone in your household is sick, experiencing symptoms, or tested positive for COVID-19 so that we can reschedule or take appropriate measures as needed. 
  • Pay in Person: We encourage you to pay online. If you must pay in person, please confirm whether the locations are open before traveling.
  • Energy Efficiency Programs: Energy Efficiency programs have resumed after temporary suspensions due to COVID-19. Prior to resuming program activities, our program partners are required to review and adhere to all New York State Safe Return to Work guidelines. Visit our Smart Energy page and for more information on programs that can help you save money and energy.
  • Scam Alert: We have recently received reports of scammers attempting to take advantage of the current public health crisis. We urge customers to be on the alert. Learn more about how to protect yourself from scams.
  • Report coronavirus fraud and get more info at justice.gov/coronavirus
     

     Community Partners


Food Bank of Central New York

Foodbankcny.org
315.437.1899
info@foodbankcny.org

Counties Served: Cayuga, Chenango, Cortland, Herkimer, Jefferson, Onondaga, Oneida, Madison, Lewis, and Cortland

Food Bank of the Southern Tier

www.foodbankst.org
607.796.6061

Counties Served: Broome, Chemung, Schuyler, Steuben, Tioga, and Tompkins 

Foodlink

www.FoodlinkNY.org

Counties Served: Allegany, Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Wyoming, and Yates

Regional Food Bank of Northeastern New York

Regionalfoodbank.net
518.786.3691
info@regionalfoodbank.net
Direct customers to the Find Food tab

Counties Served: Albany, Clinton, Columbia, Delaware, Dutchess, Essex, Franklin, Fulton, Greene, Hamilton, Montgomery, Orange, Otsego, Putnam, Rensselaer, Rockland, Saratoga, Schoharie, Schenectady, Sullivan, Ulster, Warren, and Washington

 

Asset Publisher

Maintaining safe and reliable electricity service through the end of the COVID-19 crisis is our focus. RG&E President and CEO Carl Taylor shares a message with you.

 

RG&E recently announced that it will resume work delayed by the COVID-19 pandemic using a phased approach to protect the health and safety of our customers, communities, and employees. Our team has worked throughout this pandemic as an essential industry and will continue to provide you with safe and reliable energy.

RG&E announced that it has donated $75,000 to Foodlink in Rochester to support the organization’s ongoing response to the COVID-19 situation. The donation is part of a $275,000 commitment from NYSEG and RG&E to support food resource organizations across New York state. 

RG&E, in partnership with the Avangrid Foundation, recently announced an additional donation of $125,000 to emergency response organizations in the Greater Rochester region to support their ongoing COVID-19 response and recovery efforts. The funds will be distributed to the Rochester Community Crisis Fund and five local food resource organizations and programs.

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