NYSEG and RG&E Take Steps to Assist Customers During Coronavirus Response

As situation evolves, companies are taking measures to protect customers and employees, while providing safe and reliable service

BINGHAMTON, NY — March 17, 2020 — NYSEG and RG&E, AVANGRID companies, announced today that they are taking several measures to protect customers and employees as current Coronavirus situation evolves.

The companies, which previously announced they would temporarily suspend service shut-offs due to non-payment, also announced today that they will take the following actions to protect both customers and employees. Those actions include:

NYSEG and RG&E join the rest of the AVANGRID organization in taking steps to protect employees and customers while ensuring continuity of essential electric and gas service during the coronavirus pandemic. 

“During this pandemic, ensuring the health and safety of our employees is paramount to our ability to continue to safely deliver reliable electric and gas service to our customers across our operating companies,” said Carl A. Taylor, President and CEO of NYSEG and RG&E. “We began communicating with our employees more than a month ago to reinforce preventative actions such as hand washing guidelines and ways to avoid spreading infection that are now part of everyday conversations worldwide. Since then, we have taken a number of measures to limit exposure to our people and to protect our operations and the customers we serve. We have activated our emergency response and business continuity plans and are working with local, state and federal emergency response officials to make sure that we are providing whatever support is needed in this unprecedented and rapidly changing situation.”

Additional steps the companies have taken include:

Preventing infection among employees and customers.

Supporting emergency services and hospitals.

Options for customers to help manage their accounts.

“We understand that this situation is going to get worse before it gets better and we want our customers to know we are taking the steps to ensure reliable uninterrupted service,” said Taylor. “Challenging emergency situations are not new to us and we have robust plans in place. We are ready and our people are ready to do their job to keep these essential services going. I am very proud of their dedication.”


Media Contacts: