We make every attempt to read the meter every other month. On the months we do not read the meter, you will receive a bill based on estimated energy use. If you would prefer to be billed based on your actual energy use, you can provide us with meter readings. The next scheduled meter read date is shown on page 1 of your bill.
Contact us to enroll in our Customer Meter Read Reminder Service. You can choose to receive reminders by text message, email or phone. The email reminder includes links to enter a meter reading online, update your meter read reminder email address or to contact us. To enroll online, visit rge.com, click on “Your Account," to login then select the "Alerts" icon to enroll.
Out of respect for your privacy, if a meter is inside your home, we will enter your residence to obtain a meter reading only when:
You may have an electric meter with a row of clock-type dials or an LCD (liquid crystal display). Both register the total amount of electricity you use, measured in kilowatt-hours (kWh). If you have a natural gas meter, it will have clock-type dials with rotating hands that indicate natural gas use.
Whether you have an electric meter or natural gas meter, the basics of meter reading are the same.
On an electric meter, the dials represent the amount of electricity used in single units, tens, hundreds, thousands and ten-thousands of kWh, from right to left. The meter may have four or five dials.
On a natural gas meter, the dials represent the amount of natural gas measured in volumes of hundreds of cubic feet (ccf), and just like the electric meter, the lower amounts are to the right. The natural gas meter has either four or five dials, and one or two test dials that you may ignore.
The basic rule for reading a meter is that when the pointer is between two numbers, always read the lower number. When the pointer is between 0 and 1, zero is the lower number.
Remember that the pointer is always moving toward the larger number, so when the pointer is between 9 and 0, zero is really representing 10. Therefore 9 is the lower number.
If it is difficult to tell if the pointer has passed a number or if it is still approaching the number, refer to the dial next to it on the right. If the pointer on the dial to the right has passed zero, read the higher number. However, if the pointer to the right has not yet passed zero, read the lower number.
Read the dials from right to left and record the numbers in the same order as the dials.
Dial description reading allows you to describe the dial positions. If the hand is between two numbers, for example, 0 and 1, you would enter " 0 1." If the hand is directly on a number, you'll be asked to enter the number twice, for example " 8 8." This is the easiest and most accurate way to read your meter. Just follow these tips:
Digital meters display a series of digital readouts that cycle continuously. In the kWh display, enter the number shown from left to right. Disregard the date and time displays if they appear.