Winter Safety

We would like to remind our customers of important safety reminders for the winter months:

Keep Electric and Natural Gas Meters Clear of Snow and Ice

Snow and ice accumulation may interfere with the operation of electric and natural gas meters and regulators, or may slow access in case of an emergency. Snow removal activities can also pose a hazard to natural gas meter assemblies or piping, and result in a dangerous leak. Snow should not be pushed or piled around electric or natural gas meters. Also, take care when operating snow blowers or plows around all meters to avoid damage. Electric and natural gas meters and regulators should be kept clear of snow and ice by using a broom or by hand – not a shovel. Should a meter become encased in ice, or begin to make an unusual noise, customers should please call us at 800.743.1701.

Watch for Falling Ice or Snow

Homeowners should be alert to potential ice build-up on rooftops. Falling ice and snow can damage utility meters or regulators. Homeowners can contact qualified roofing contractors for safe removal of snow and ice accumulation above utility meters and regulators.

Keep Appliance Vents Clear of Snow and Ice

Beware of exhaust getting trapped by snow around an appliance sidewall outside vent from a natural gas appliance. If a vent is obstructed, the appliance may shut down or malfunction and create a potentially hazardous condition, such as a dangerous build-up of carbon monoxide. All equipment outside vents should be kept clear of snow and ice.

Contact RG&E if You Smell an Odor of Natural Gas

If you suspect a natural gas leak, get up, get out, and get away! Then immediately call RG&E at 800.743.1702 or 911 from a safe location.

 

FAQs

  • What should I do to prepare for a storm?  
  • Who do I contact if I need to dig on my property?  
  • How can I stay safe around electricity?  
  • How can I detect a natural gas leak?  
  • What should I do if I suspect a gas leak?