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  • RGE An AVANGRID Company
  • Account Account
      • Account

        Find information and resources to manage your account.
      • Ways To Pay
        • Pay with the New App
        • AutoPay
        • Pay Online
        • Pay By Credit Card
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        • Help With Bill
      • Billing Options
        • About eBill
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      • Moving
        • Welcome
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        • Sample Bill
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        • Pricing
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        • Understand Your Usage
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        • Why Read Your Meter
        • Submit A Meter Read
        • Reading Your Meter
  • Smart Energy Smart Energy
      • Smart Energy

        Find energy efficiency tips and programs to help you save money.
      • Rebates and Programs
        • RG&E Smart Solutions
        • Smart Savings Rewards
        • NYS Clean Heat Rebate Program
        • Residential Rebates
        • Appliance Recycle Program
        • Residential Agricultural Discount
        • Community Choice Aggregation
      • Business Solutions
        • Commercial & Industrial Rebates
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        • Commercial & Industrial Demand Response
      • Understand Your Usage
        • Energy Use Guide
        • Hourly Pricing
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        • Energy Saving Tips
        • Energy IQ Test
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      • Innovation
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        • New Wind Energy
        • Non-Wires Alternatives
        • Non-Pipe Alternatives
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        • DC Fast Charging Incentive Program
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        Report an outage or get an outage update
      • Report Or View Outage
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        • How We Restore Power
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      • Safety

        If you suspect a natural gas leak or carbon monoxide go outside and call 800.743.1702 – available 24/7.
      • Natural Gas Safety
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        • Police And Fire
        • First Responder Training
      • Electrical Safety
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        • Safety Myths
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        • First Responder Training
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        • Storm Checklist
        • Extreme Weather
      • Digging Safety
        • DigSafe
  • Convert to Gas Convert to Gas
      • Convert To Gas

        Learn about natural gas and find out if it's right for you.
      • Why Switch
        • Benefits For Your Home
        • Benefits For Your Business
      • Can You Switch
        • 100 Feet Free
        • Savings Calculator
        • Residential Rebates
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      • How To Switch
        • Steps To Convert
        • Interested In Natural Gas?
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Follow Us
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    • FAQ

    Frequently Asked Questions

    How do I sign in to my account and/or create a Login ID and Password?

      • Click on Log In
      • Follow the instructions as they are displayed to log in or to create your Online Services Login ID and Password.
      • To create a Login ID and Password, you’ll need to enter your RG&E account number.

    What if I forget my Login ID?

      • Click on Forgot Your Login ID?
      • Enter an account number associated with your Login ID and your Password.
      • Your Login ID will be displayed and you will be able to access our Online Services.

    What if I forget my password?

      • Click on Forgot Your Password?
      • Enter your Login ID and follow the instructions.

    How can I change my Password?

      • Click on My Online Profile.
      • Sign in to your online account using your current Login ID and Password.
      • Click on Change Your Password and follow the instructions.

    Can I have more than one account associated with my Login ID?

      If you have multiple accounts, RG&E has automatically grouped them for you. Once you create your secure Login ID and password, you will be able to access all of your accounts when you log in. If you have authorized people to access your accounts, they can create their own Login IDs and passwords as authorized users and only access the accounts that you've given them permission to see.

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