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  • RGE An AVANGRID Company
  • Account Account
      • Account

        Find information and resources to manage your account.
      • Ways To Pay
        • Pay with the New App
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        • Pay Online
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      • Smart Energy

        Find energy efficiency tips and programs to help you save money.
      • Rebates and Programs
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        If you suspect a natural gas leak or carbon monoxide go outside and call 800.743.1702 – available 24/7.
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  • Convert to Gas Convert to Gas
      • Convert To Gas

        Learn about natural gas and find out if it's right for you.
      • Why Switch
        • Benefits For Your Home
        • Benefits For Your Business
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        • 100 Feet Free
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      • How To Switch
        • Steps To Convert
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    • FAQ

    Frequently Asked Questions

    How do I sign in to my account and/or create a Login ID and Password?

      • Click on Log In
      • Follow the instructions as they are displayed to log in or to create your Online Services Login ID and Password.
      • To create a Login ID and Password, you’ll need to enter your RG&E account number.

    What if I forget my Login ID?

      • Click on Forgot Your Login ID?
      • Enter an account number associated with your Login ID and your Password.
      • Your Login ID will be displayed and you will be able to access our Online Services.

    What if I forget my password?

      • Click on Forgot Your Password?
      • Enter your Login ID and follow the instructions.

    How can I change my Password?

      • Click on My Online Profile.
      • Sign in to your online account using your current Login ID and Password.
      • Click on Change Your Password and follow the instructions.

    Can I have more than one account associated with my Login ID?

      If you have multiple accounts, RG&E has automatically grouped them for you. Once you create your secure Login ID and password, you will be able to access all of your accounts when you log in. If you have authorized people to access your accounts, they can create their own Login IDs and passwords as authorized users and only access the accounts that you've given them permission to see.

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