FAQs

• Where can I find information about current programs and products?  

  Where can I find information about current programs and products?

  Our online Energy Library has links to frequently requested information for your home. We also offer select energy use and safety materials in Spanish. You can also view the current and past issues of EnergyLines, our bill insert newsletter.

• How do I contact RG&E for non-emergencies?  

  How do I contact RG&E for non-emergencies?

  Self Service Line: 800.295.7323 (24 hours/7days)

  Customer Service: 800.743.2110 (Monday - Friday, 7 a.m. - 7 p.m., excluding holidays)

  Payment Arrangements: 877.266.3492

  Hearing/Speech impaired (TTY): New York Relay Service - Dial 711

  Dig Safe: 811 or 800.962.7962

  Send us an email 

• How do I contact RG&E for an emergency?  

  How do I contact RG&E for an emergency?

  If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.743.1701 for electricity outages or trouble.

  If you are experiencing a natural gas emergency, or if you smell a natural gas odor, get up, get out and get away! Then immediately call RG&E at 800.743.1702 or 911 from a safe location.

  To report an electricity outage, please call 800.743.1701 or visit Outage Central