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    If you suspect a natural gas leak or carbon monoxide go outside and call 800.743.1702 – available 24/7.
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Outage and Storm Assistance (24 hours a day, every day)

For a natural gas emergency or if you smell a natural gas odor, call us at 800.743.1702 or contact 911.

For a life-threatening electricity emergency, call us at 800.743.1701 or contact 911.

To report an electricity outage or get an outage update, access Outage Central.

Submit a claim form damage to customer equipment

Specify the primary nature of your correspondence by selecting the button below; you can also try one of our quick links for more information about each topic.

Billing: View your current invoice or frequently asked questions.

View and pay bills online: Obtain information about our paper-free eBill service or enroll now.

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Service options: Start or stop electricity or natural gas service.

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Budget Billing: Learn more here, or enroll, increase or remove your account from Budget Billing here.

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FAQs

Where can I find information about current programs and products?
Where can I find information about current programs and products?
Our online Energy Library has links to frequently requested information for your home. We also offer select energy use and safety materials in Spanish. You can also view the current and past issues of EnergyLines, our bill insert newsletter.
How do I contact RG&E for non-emergencies?
How do I contact RG&E for non-emergencies?
Self Service Line: 800.295.7323 (24 hours/7days)

Customer Service: 800.743.2110 (Monday - Friday, 7 a.m. - 7 p.m., excluding holidays)

Payment Arrangements: 877.266.3492

Hearing/Speech impaired (TTY): New York Relay Service - Dial 711

Dig Safe: 811 or 800.962.7962

Send us an email
How do I contact RG&E for an emergency?
How do I contact RG&E for an emergency?
If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.743.1701 for electricity outages or trouble.

If you are experiencing a natural gas emergency, or if you smell a natural gas odor, get up, get out and get away! Then immediately call RG&E at 800.743.1702 or 911 from a safe location.

To report an electricity outage, please call 800.743.1701 or visit Outage Central