Pay Bill
Emergency
Search Click to perform a search.
Search

Search Click to perform a search.

Pay Bill
Emergency
Search Click to perform a search.
Search

Search Click to perform a search.

Some features on this website may not work in this browser version. For the best experience, we recommend that you upgrade your browser.

More Information

IBM Logo

Account Account
- - Account
    Find information and resources to manage your account.
  - Ways To Pay
  - Billing Options
  - Moving
  - Understand Your Bill
  - Meter Reads
Smart Energy Smart Energy
Outages Outages
- - Outages
    Report an outage or get an outage update
  - Report Or View Outage
  - Stay Informed
    - Outage Alerts
    - Outage News
  - Be Prepared
  - We're Ready
Safety Safety
- - Safety
    If you suspect a natural gas leak or carbon monoxide go outside and call 800.743.1702 – available 24/7.
  - Natural Gas Safety
  - Electrical Safety
  - Storm Safety
  - Digging Safety
    - DigSafe
Convert to Gas Convert to Gas
- - Convert To Gas
    Learn about natural gas and find out if it's right for you.
  - Why Switch
  - Can You Switch
  - How To Switch
    - Steps To Convert
    - Interested In Natural Gas?

Hello, Welcome back

My Account
Log Out

Z6_31MEH4C0N08950QGM0AS59GO22

Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

{}

Z7_31MEH4C0NGMVF0Q89LOUPR1G56

Web Content Viewer

Component Action Menu

${title}

${loading}

Actions

SupportContact Us

Send Us An Email

Outage and Storm Assistance (24 hours a day, every day)

For a natural gas emergency or if you smell a natural gas odor, call us at 800.743.1702 or contact 911.

For a life-threatening electricity emergency, call us at 800.743.1701 or contact 911.

To report an electricity outage or get an outage update, access Outage Central.

Submit a claim form damage to customer equipment

Specify the primary nature of your correspondence by selecting the button below; you can also try one of our quick links for more information about each topic.

Billing: View your current invoice or frequently asked questions.

View and pay bills online: Obtain information about our paper-free eBill service or enroll now.

Payment inquiry: View your payment history online, review our payment options or schedule a payment.

Service options: Start or stop electricity or natural gas service.

AutoPay: Obtain information about this payment option or enroll now.

Update mailing address and contact information: Visit update contact information.

Budget Billing: Learn more here, or enroll, increase or remove your account from Budget Billing here.

Meter reading: Submit your meter read or choose your reminder preferences.

Usage and payment history: Obtain your usage and payment history.

Request tree pruning or other line clearance maintenance (clearance policies).

Report your streetlight outage.

Other

Some links may require you to enter your Login ID and password. Don't have one? Create one today.

Unable to find what you need? Send us a message using this online form. Messages are reviewed during our normal business hours (7 a.m. to 7 p.m. Monday through Friday, except holidays). The information that you provide will be used to respond to your message.

Contact Information

Required

First Name Last Name Service Address City State

ZIP Code RG&E Account Number Phone Extension Email Confirm Email Best Time To Call

We will respond to your inquiry based upon the selections made. Write any additional question(s) or comments in the space provided below:

Please note: If you use a spam blocker, please add customer_service@rge.com to your acceptable list of email addresses so we may contact you regarding your request.

Check box below

reCAPTCHA is required.

IN THIS SECTION

FAQs

Contact Us

Send Us An Email
Submit a Claim
Report Energy Theft
Website Feedback

Energy Library

Bill Inserts
Información En Español

Emergency Contact

Marketing

Unsubscribe

Quick Links

Contact us
Energy Library

FAQs

Where can I find information about current programs and products?
Where can I find information about current programs and products?
Our online Energy Library has links to frequently requested information for your home. We also offer select energy use and safety materials in Spanish. You can also view the current and past issues of EnergyLines, our bill insert newsletter.
How do I contact RG&E for non-emergencies?
How do I contact RG&E for non-emergencies?
Self Service Line: 800.295.7323 (24 hours/7days)

Customer Service: 800.743.2110 (Monday - Friday, 7 a.m. - 7 p.m., excluding holidays)

Payment Arrangements: 877.266.3492

Hearing/Speech impaired (TTY): New York Relay Service - Dial 711

Dig Safe: 811 or 800.962.7962

Send us an email
How do I contact RG&E for an emergency?
How do I contact RG&E for an emergency?
If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.743.1701 for electricity outages or trouble.

If you are experiencing a natural gas emergency, or if you smell a natural gas odor, get up, get out and get away! Then immediately call RG&E at 800.743.1702 or 911 from a safe location.

To report an electricity outage, please call 800.743.1701 or visit Outage Central