About eBill

Sign up for eBill and together we can make a difference!

Now is the time to go paperless with eBill. For every eBill signup we receive in November and December, we’ll donate $1.00 per signup – up to $2,500 – to Foodlink.

Foodlink is a Rochester-based nonprofit organization dedicated to ending hunger and building healthier communities by addressing both the symptoms and root causes of food insecurity. They serve as the hub of the emergency food system across 10-counties.

Your eBill signup will help support ending hunger in our communities, while also helping the environment by reducing paper use. This partnership is a win-win for all.

Easily go paper-free with our online payment options

Sign up for our paperless eBill service to receive your bill online. You can also schedule your payment to be made automatically, or make payments online each month. We’ll send you an email when your new bill is ready for review and payment. And, you can view up to 13 months of your previous bills online!

Signing up for eBill has never been easier! Watch this quick video to see just how easy it is to just switch it on with our preferences tab.


Log in now and use our Preferences tab to enroll in eBill, schedule automatic payments or update your alerts by simply switching it on!

Already signed up for our paperless eBill service?

Log in to My Account to pay your bill. 

Use EZ-Pay to pay online any time

Pay your paper bill online. Even if you’re not signed up for eBill, you can still make a payment online with EZ-Pay service.

Important information for online bill payers

  • Payments made after 6:00 p.m., EST, or over the weekend, will be processed on the next business day.
  • Please pay your bill before the due date to avoid late payment charges or service disconnection. We cannot guarantee a payment made online will avoid late payment charges or service disconnection.

Paying your bill outside of the US?

When travelling outside of the United States, you may be unable to access your account due to strict firewalls that we have in place. These firewalls are used to protect the privacy of our customers and their account information.

We offer a variety of other payment options including: 

By phone

  • Free of charge
  • Call our automated service at 800.295.7323  available 24/7
  • Call a Customer Care Representative at 800.743.2110, Monday through Friday, 7:00 a.m. to 7:00 p.m.

By mail 

  • Check or Money Order
  • Send to RG&E, P.O. Box 847813, Boston, MA 02284-7813

Save time, money and the environment 

Paying online saves time, money and the environment. By electing to receive and pay your bill electronically, you save on the cost of postage, reduce your carbon footprint, and help to conserve vital resources that impact our environment.


  • How does online billing work? How do I enroll?  
  • When can I view my RG&E bill online?  
  • Will I still receive a paper bill if I enroll in RG&E's eBill service or another online billing service?  
  • Is online billing secure?