FAQs

• How does the price of natural gas compare to other heating fuels?  

  How does the price of natural gas compare to other heating fuels?

  Compare natural gas to the cost of other heating fuels.

• What are the benefits of natural gas?  

  What are the benefits of natural gas?

  Natural gas is economical, domestic, dependable, efficient and environmentally friendly. More about Benefits of Natural Gas

• Is natural gas safe?  

  Is natural gas safe?

  More than 2.2 million miles of pipelines and mains quietly, reliably and efficiently deliver natural gas every day for use by residential, commercial and industrial customers. Almost all of the natural gas consumed in the United States is produced domestically and delivered via a transmission and distribution infrastructure that has an outstanding safety record.

• How do I get natural gas service to my home?  

  How do I get natural gas service to my home?

  Get natural gas service in three easy steps:

  • Step 1: Apply Today

  To begin the application process apply online or call us at 585.724.8666

  • Step 2: Complete the Commitment Letter

  Once you have applied for service our representative will mail you a commitment letter for your signature. This is a simple agreement between you and RG&E that says if we install a natural gas service to your home you will connect a gas appliance to this new service within 90 days. Fill in any additional requested information, mark your preferred location for the natural gas meter on the map on the reverse side of the letter, and return the letter to us in the postage paid envelope. One of our engineers will then visit your home to complete the service and meter design. The job next goes to our construction department.

  • Step 3: Connect!

  Once the service and meter are installed you can connect your natural gas appliance. When you have completed your work, call RG&E to schedule our crew to turn on the natural gas.

  You or your contractor should plan to be at home for the turn on appointment.

  That’s all there is to it! We take care of everything that you need on our side of the meter. All you have to do is pick out and install your natural gas appliances. Then rest secure in the knowledge that you’ve made a clean, efficient and dependable choice for your family.