Pay In Person
Need to make a payment fast and in person? Pay at an office location or use one of our approved pay agents - and any Walmart or Kmart location nationwide - to have a payment post the next business day.
Pay agents do charge a convenience fee for their service and accept cash, money orders or payments using debit cards with PIN code access (some also accept checks).
Please bring your bill payment stub when you pay in person.
If you have a termination notice which will soon expire, call us at 877.266.3492 (Monday through Friday 7 a.m. to 7 p.m., excluding holidays) prior to making payment at a pay agent.
Find an authorized CheckFreePay location pay agent near you using the pay agent locator (for best results, select Option 2 - search by ZIP code).
Western Union Payments
Western Union Pay Agents will also take RG&E payments. Search Western Union agent locations to find the one nearest you. Once you get the list of agent locations and hours, you will need to filter your results by selecting Convenience Pay," "Payments" and "Quick Collect." RG&E payments are only accepted at the locations with those selected filters.
Pay at an RG&E Office
In response to COVID-19, we are temporarily closing our walk-in offices until further notice. You safety and the safety of our communities is our priority.
You can drop off your bill payment at the following RG&E office locations (drop boxes are available for your convenience):
- Canandaigua: 79 Clark Street, open Monday through Friday, 8 a.m. to 5 p.m.
- Sodus: 14 State Street, open Monday through Friday, 8 a.m. to 5 p.m.
- Fillmore: 32 Main Street, open Monday through Friday, 8 a.m. to 5 p.m.
- Rochester: 256 Waring Road.; 89 East Avenue; 400 West Avenue, open Monday through Friday, 8:30 a.m. to 5 p.m. West Avenue is also open Saturdays from 9 a.m. to 12 p.m. (noon).
Important Things to Consider
Payments may be made using cash, check, money order or credit card.
Posting of Payments:
To allow for processing time, and to avoid late payment charges, we recommend that you pay your bill several days prior to the due date. If you need to make a payment quickly, pay by phone 800.295.7323 or in person.
Some pay agents may charge a fee to process your payment. We do not receive any portion of this fee.
If you have a termination notice which will soon expire, please call us at 877.266.3492 (Monday through Friday 7 a.m. to 7 p.m., excluding holidays) prior to making payment at a pay agent.
Please save your payment receipt for your records.