NYSEG and RG&E Reach Significant Milestone with 540,000 Smart Meters Installed

Upgrades currently underway in Ithaca, Rochester, Brewster, Sodus, Binghamton, Canandaigua, Lancaster, and Hornell divisions


Smart meters provide bills based on actual usage, quicker response to outage time, and increased efficiency for move-ins and move-outs


BINGHAMTON, NY — June 3, 2024 — New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) today announced more than 540,000 smart meters have been upgraded for electric and gas customers statewide. Upgrades are currently focused on eight RG&E and NYSEG divisions including Ithaca, Rochester, Brewster, Sodus, Binghamton, Canandaigua, Lancaster, and Hornell, as well as for new builds and meter replacements in other parts of the state.

“With every meter upgrade we are empowering our customers to make smart decisions about their energy usage,” said Patricia Nilsen, President, and CEO of NYSEG and RG&E. “I commend our crews for the safe and successful work on this important investment and thank our customers for their cooperation during this transition. Whether we’re accessing their homes for inside meters or their property for outside meters, their support is enabling us to serve them for years to come.”

Smart meters are electric or natural gas meter modules with two-way wireless communications between the meter and the Company’s systems. They securely transmit usage and meter status data automatically, enabling monthly bills to be based on actual use versus manual meter reading or estimates, allowing customers better understanding of and control over their energy bills. Smart meters also help the companies pinpoint and respond to outages more quickly.

NYSEG and RG&E have committed to installing more than 1.3 million electric smart meters and adding 600,000 natural gas modules for customers in 17 NYSEG and RG&E divisions statewide. Smart meter upgrades will continue throughout the companies’ service areas over the next few years. Customers will receive communications ahead of their scheduled installation.

For additional information on smart meters please click Smart Meters - NYSEG or Smart Meters - RGE.

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