Emergency Numbers (24 hours a day, every day)
| Electricity interruptions/emergencies |
1.800.743.1701 |
| Natural gas odors/emergencies |
1.800.743.1702 |
Interruption Status
To check on the status of electricity restoration efforts, please call: 1.800.743.1701 or you can view the status for your area online at outage central.
E-mail
E-mail your comments or questions by using our secure Write to RG&E form. We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)
Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.743.1702. To report a life-threatening electricity emergency, call us at 1.800.743.1701.
Phone Numbers
Billing inquiries, turn-ons/turn-offs, information
1.800.743.2110
Credit assistance, payment arrangements
1.877.266.3492
Self service line
1.800.295.7323
Hearing/Speech impaired (TTY)
1.800.962.3293
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