Outage and Storm Assistance (24 hours a day, every day)
For a natural gas emergency or if you smell a natural gas odor,
call us at 1.800.743.1702 or contact 911.
For a life-threatening electricity emergency,
call us at 1.800.743.1701 or contact 911.
To report an electricity outage or get an outage update, access Outage Central.
E-mail your comments or questions by using our secure Write to RG&E form. We will respond to requests within one to two business days; for new service requests, we will respond within five days. (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.)
Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.743.1702. To report a life-threatening electricity emergency, call us at 1.800.743.1701.
Billing inquiries, turn-ons/turn-offs, information
Credit assistance, payment arrangements
Self service line
Hearing/Speech impaired (TTY)