Emergency Numbers (24 hours a day, every day)
| Electricity interruptions/emergencies |
1.800.743.1701 |
| Natural gas odors/emergencies |
1.800.743.1702 |
Interruption Status
To check on the status of electricity restoration efforts, please call:
1.800.743.1701
E-mail
E-mail your comments or questions by using our Write to RG&E form. We will reply within one business day of receiving it, excluding holidays. Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.743.1702. To report a life-threatening electricity emergency, call us at 1.800.743.1701.
Phone Numbers
Billing inquiries, turn-ons/turn-offs, information
1.800.743.2110
Credit assistance, payment arrangements
1.877.266.3492
Automated account information
1.800.295.7323
Hearing/Speech impaired (TTY)
1.800.962.3293
Mailing Addresses
Billing
P. O. Box 5300
Ithaca, NY 14852-5300
Customer service
89 East Avenue
Rochester, NY 14649
Corporate Offices
Rochester
89 East Avenue
Rochester, NY 14649
Economic Development
Contact us at 1.800.456.5153 to learn more about economic incentive programs for existing commercial and industrial customers planning to expand or new businesses interested in locating in our service territory.
Marketing & Sales
Contact us to learn more about our products and programs, including CA$HBACK, Energy, Profiler Online, Hourly Pricing, SafeGuard Lighting and StormSafe.
Shareholder Services
Iberdrola USA
Web site: Iberdrola USA