Emergency Numbers (24 hours a day, every day)

Electricity interruptions/emergencies	1.800.743.1701
Natural gas odors/emergencies	1.800.743.1702

Interruption Status
To check on the status of electricity restoration efforts, please call:

1.800.743.1701

E-mail
E-mail your comments or questions by using our Write to RG&E form. We will reply within one business day of receiving it, excluding holidays. Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.743.1702.  To report a life-threatening electricity emergency, call us at 1.800.743.1701.

Phone Numbers

      Billing inquiries, turn-ons/turn-offs, information
      1.800.743.2110

      Credit assistance, payment arrangements
      1.877.266.3492

      Automated account information
      1.800.295.7323

      Hearing/Speech impaired (TTY)
      1.800.962.3293

     
Mailing Addresses

      Billing
      P. O. Box 5300
      Ithaca, NY 14852-5300

      Customer service
      89 East Avenue
      Rochester, NY 14649

Corporate Offices
      

      Rochester
      89 East Avenue
      Rochester, NY 14649

Economic Development 

Contact us at 1.800.456.5153 to learn more about economic incentive programs for existing commercial and industrial customers planning to expand or new businesses interested in locating in our service territory.

Marketing & Sales

Contact us to learn more about our products and programs, including CA$HBACK, Energy, Profiler Online, Hourly Pricing, SafeGuard Lighting and StormSafe.
 

Shareholder Services
Iberdrola USA
Web site: Iberdrola USA