RG&E | Write to RG&E

Emergency Numbers (24 hours a day, every day)

Electricity interruptions/emergencies 1.800.743.1701

Natural gas odors/emergencies 1.800.743.1702

Interruption Status
To check on the status of electricity restoration efforts, please call:

1.800.743.1701

E-mail
E-mail your comments or questions by using our Write to RG&E form. We will reply within one business day of receiving it, excluding holidays. Do not send electronic messages if you have a natural gas emergency or smell a gas odor; call us directly at 1.800.743.1702. To report a life-threatening electricity emergency, call us at 1.800.743.1701.

Phone Numbers

Billing inquiries, turn-ons/turn-offs, information
1.800.743.2110

Voice Your Choice electricity supply choice enrollment line
1.800.RGE.VYCNow (1.800.743.8926)

Credit assistance, payment arrangements
1.877.266.3492

Automated account information
1.800.295.7323

Hearing/Speech impaired (TTY)
1.800.962.3293

Mailing Addresses

      Billing
      P. O. Box 5300
      Ithaca, NY 14852-5300

      Customer service
      89 East Avenue
      Rochester, NY 14649

Corporate Offices

      Rochester
      89 East Avenue
      Rochester, NY 14649

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