Your Account 
why read your own meter?

Reading the meter is an easy way to avoid estimated bills.

When you send us your meter reading for months we don’t read the meter, you’ll receive a bill based on your actual energy use. We read most meters every other month. On the months we don’t read the meter or it is inconvenient for you to provide access to meter, we send an estimated bill. Estimated bills are based on the amount of energy used for a similar period the previous year. Any difference between actual and estimated use is corrected the next time RG&E reads the meter.

Note: If you read the meter, keep in mind that we need periodic access to the meter to verify your readings and make sure the meter is working properly.


You can provide your meter readings:

  • By using our online meter reading form – We’ll notify you in advance by either telephone or email when the meter reading is due
  • By calling our self service line at 1.800.295.7323 – When you call, have your 11-digit RG&E account number available as well as your meter reading. Receive reminders
    (by email or phone) to read the meter by enrolling in our Customer Meter Reading Reminder Service or contact us.
  • By email – Take a photo of the meter(s) and email an electronic image to
    customer_service@rge.com. Please put your meter number(s) in your email
    subject line.


Not sure how to read your meter?
Click here for our Guide to Meter Reading (pdf).