How to Read Your Meter

Gas and electric meters have clock type dials with rotating hands to indicate usage. The meter may have four or five dials. Each hand rotates in the opposite direction of the preceding dial; either clockwise or counter clockwise.

Option 1 - Direct Number

The correct Direct Reading for the example is: 13905

Direct Number reading allows you to simply read the meters using the following tips:

1. Standing directly in front of the meter, record the position of the hand, starting with the dial on the left.

2. If the hand is between two numbers, always record the lower number. When the hand is between 9 and 0, 0 is considered a 10; therefore, 9 would be the lower number.

3. When the hand is, or appears to be, directly on a number, check the dial to the right. If the hand on the dial to the right is between 9 and 0, record the next lowest number, otherwise use the exact number. See the example, the second dial appears to be a 4; however, it is still a 3 because the third dial is between the 9 and 0.

Please refer to your Meter Reading Record for your meter reading dates.

Option 2 - Dial Description

Dial description reading allows you to describe the dial positions. By entering the positions with your phone, we will interpret the read. This is the easiest and most accurate way to read your meter. Just follow these tips:

1. For each dial, write down the two numbers that the hand is pointing between.

2. If the hand is directly on a number, write the number twice.

Please refer to your Meter Reading Record for your meter reading dates.