Your Account 
billing terms

The price you pay for electricity and/or natural gas ("energy") is made up of delivery and supply charges. Delivery charge: what you pay RG&E to transport energy to your home or business. Supply charge: what you pay for the energy purchased for you by RG&E or a supplier other than RG&E (also known as an energy services company or ESCO).

  • Basic service charge includes a portion of the cost of the meter, meter reading, billing and part of the cost for delivery service. Appears on your bill whether or not you use any electricity or natural gas during the billing period.
  • Kilowatt-hours measure of electricity use.
  • Hydroelectric power savings estimated savings from the cost of hydroelectricity RG&E buys.
  • ccf (hundreds of cubic feet) measure of volume of natural gas used. You are charged based on therms, the heat content of the natural gas.
  • Gas supply charge reflects the actual costs of purchasing, transporting and storing natural gas for those customers who receive their natural gas supply from RG&E.
  • Merchant function charge reflects the administrative costs of obtaining natural gas supply. Customers with a supplier other than RG&E are not charged for this service.
  • Weather adjustment moderates natural gas bills during any extreme weather between October 1 and May 31. If temperatures during the billing period are colder than normal, customers typically receive a weather adjustment credit. If temperatures are warmer than normal, customers receive a weather adjustment charge.
  • Meter conversion factor used to calculate your bill if your meter is one of those that records only a portion of your energy use.
  • Systems benefit charge (SBC) a state-mandated charge for all electricity and natural gas customers. The SBC is used to fund clean energy activities conducted by NYSERDA and energy efficiency programs administered by RG&E.
  • Transition charge/surcharge reflects the costs of making the electricity and/or natural gas industry more competitive. Includes associated credits and/or charges.
  • Prorated bills calculated by determining your average daily energy cost and multiplying it by the number of days in your billing period. Prorated bills are used only when your billing period is shorter or longer than normal.
  • Pay your bill by mail, online or at any of RG&E's authorized pay agents. If you pay in person, please bring your entire bill.
  • Payment is due when you receive your bill. Your payment must be postmarked by the date at the top of page 1 of your bill to avoid a late payment charge of 1.5% per month. If you pay in person your payment must be received on or before the date at the top of page 1 of your bill.

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