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pay your bill by credit card

Want the convenience of a credit card payment for your RG&E bill?

You can pay your RG&E bill with a credit or debit card.

There is no cost for this service. Prefer other no-cost options? View our full range of ways to pay your bill here.

You will be able to accept or decline the transaction prior to submitting the payment.  Please allow up to three days for processing.

Here are answers to frequently asked questions:

What is KUBRA?
KUBRA is a company with which RG&E has contracted to allow customers to pay their RG&E bills by credit or debit cards.

What credit cards are accepted?
Make a single electronic payment with RG&E’s EZ-Pay by using a debit card with the VISA or MasterCard logo; or charging it to your MasterCard, VISA, or Discover credit card.

How do I pay by credit card?
You can pay by clicking here or on the "Make A Payment" button above and following the prompts.

Can I pay by credit card anytime?
Yes. You can use the KUBRA website 24 hours a day, seven days a week.

What do I need to pay by credit card?
You will need your RG&E bill, your 11-digit RG&E account number, and your credit card information.

When will my payment be posted to my account?
You should allow three business days for payment to be posted to your account. To avoid a late payment charge, please make your payment at least three business days before the "Last Day to Pay" date shown on page one of your bill.

Do I get a confirmation number when I make my payment?
Yes. Please save the number for your records. By providing your email address when prompted, the confirmation number will be sent right to you.

If I need help with the transaction, what do I do?
Please contact RG&E Customer Service, Monday through Friday, from 7 a.m. to  7 p.m., excluding holidays. The toll-free customer service line number is 1.800.743.2110.

Who should I contact if I have questions about my payment?
You should contact RG&E Customer Service at 1.800.743.2110.

Can I make a payment on an RG&E account that is not in my name?
Yes, as long as we have your complete credit card information, including the name on the credit card, the amount you wish to pay, and the RG&E account number you are paying.

 
 

making a payment
for a termination
notice on or after
the due date?

Please contact us at 1.877.266.3492, Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.

 
 

did you know?

We have many ways you can pay your bill. >>Learn more

 
 

rapid refund cards

If you have a "rapid refund" debit card from your tax preparer, you can use it to make a payment as long as it displays a MasterCard, Visa or Discover logo.