Usage and Safety 
police and fire departments

If you are responding to an emergency, please call RG&E immediately at 1.800.743.1702.  When you call, please give your name, location, and describe the conditions of the emergency as completely as possible.  Once you have contacted RG&E, the following steps may be appropriate depending on the situation.  Please print
out our reference How to Handle Natural Gas Emergencies (PDF) for more helpful information.

 

 

If natural gas is escaping AND burning . . . .

Indoors

1. Call RG&E
2. Shut off natural gas supply at the appliance or meter, if possible
3. Protect nearby combustibles
4. Do not extinguish the flame until the natural gas supply can be shut off

 

Outdoors

1. Call RG&E
2. Let natural gas burn
3. Clear the area
4. Protect nearby combustibles
5. Stay at a safe distance

 

 

If natural gas is escaping but NOT burning . . . .

Indoors

1. Call RG&E
2. Evacuate the building
3. Shut off natural gas supply at the appliance or meter, if possible
4. Eliminate ignition sources
5. Ventilate the building
6. Stay at a safe distance

 

Outdoors

1. Call RG&E
2. Clear the area
3. Shut off natural gas supply if possible
4. Eliminate ignition sources
5. Use fog pattern to eliminate static
6. Stay at a safe distance 

 

Click here to view first responder natural gas and electricity safety videos provided by AEGIS.