If you are responding to an emergency, please call RG&E immediately at 1.800.743.1702. When you call, please give your name, location, and describe the conditions of the emergency as completely as possible. Once you have contacted RG&E, the following steps may be appropriate depending on the situation.
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If natural gas is escaping and burning . . . .
Indoors
1. Call RG&E 2. Shut off natural gas supply if possible 3. Protect nearby combustibles 4. Do not extinguish the flame until the natural gas supply can be shut off |
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Outdoors
1. Call RG&E 2. Let natural gas burn 3. Clear the area 4. Protect nearby combustibles 5. Stay at a safe distance |
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If natural gas is escaping but not burning . . . .
Indoors
1. Call RG&E 2. Evacuate the building 3. Shut off natural gas supply if possible 4. Eliminate ignition sources 5. Ventilate the building 6. Stay at a safe distance |
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Outdoors
1. Call RG&E 2. Clear the area 3. Shut off natural gas supply if possible 4. Eliminate ignition sources 5. Use fog pattern on plastic 6. Stay at a safe distance |
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