Please call 1.800.743.1701 to report any electricity emergency. For natural gas emergencies, please call 1.800.743.1702.
Please remember: Stay away from downed power lines. Even lines that appear “dead” can be deadly. Also, stay out of flooded basements because energized wiring, outlets or natural gas service may pose a hazard.
Electricity Power Outages
When your power is out, we encourage you to click here to notify us of the outage. If it’s available, an estimated restoration time specific to your location will be displayed once you enter your phone or account number.
Update for November 27, 2013:
We are being impacted by heavy snow and storm-related outages continue. Until the winter storm’s impact has subsided and it is safe for our crews to begin restoration, some outages may not have estimated restoration times available until later today or this evening.
An estimated restoration time is the time we expect power to be restored. Each estimated restoration time is determined after we complete a damage assessment. The time is based on our current knowledge of damage and it may change periodically if weather or other circumstances cause additional outages or if we locate previously unknown damage to our system. Please check back regularly or refresh this page for updates; however, for your location (your house or business address) the best estimate may be the one specific to your account, available here .
The outage information presented here includes power interruptions reported by customers, our Outage Management System and our personnel. Only locales with outages are shown, and the longest known estimated restoration time is displayed (which may change if additional information becomes known as we restore service).
“Assessing" may appear if we have not yet completed our investigation and analysis of the repairs that need to be made. Outage information is updated as conditions change and new information is received.
Here’s how to obtain outage information for a location:
- Click on county name to view outages by municipality/township.
- Click on the municipality/township to view outages by village, town, hamlet or U.S. Postal Service location.
- Click on the village, town, hamlet or U.S. Postal Service location to view outages by street/road.
- Once at the street/road level, an estimated restoration time will be displayed, if available.
Tips: Use the "back" button on each page to return to the previous page. Outages are displayed by service address: village, town, hamlet or U.S. Postal Service location.
You can view our news releases for additional electricity outage information, gain storm preparation and safety tips or generator safety information. Any weather information, shelter listings or other news can be found on our storm assistance page.