Our Company 
news release

Company urges caution around downed wires, tree debris


Rochester, NY, September 16, 2008 ( 4 p.m.) – Approximately 2,600 RG&E customers remain without service as RG&E crews continue to restore the company’s electricity delivery system that was damaged by severe winds that uprooted trees, dragged power lines to the ground and broke utility poles throughout the RG&E service territory and the region.

RG&E projects that the majority of customers will have their power restored by late afternoon Wednesday, September 17.  The storm that buffeted the area Sunday evening and Monday disrupted power to an estimated 42,000 customers.

RG&E continues to urge customers to stay far away from downed power lines. Even lines that appear dead can be deadly.  RG&E customers should call 1.800. 743.1701 to report downed power lines and other hazardous situations. In addition, refrain from removing tree debris as downed power lines may be entangled in them.  Customers can also report outages at rge.com.

RG&E is providing free dry ice and bottled water until 10 p.m. today at its facility at 195 Mushroom Blvd., in the Town of Henrietta.

Here are some additional safety tips. During a power interruption

- Emergency generators can be dangerous if not used properly.  If you use one, carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas. 

- Don’t use a natural gas or propane range to heat your home. Never use a grill or stove intended for use outdoors in your home.

- State law requires that if the traffic lights or controls are out of service or malfunctioning when you approach an intersection, you must come to a stop as you would for a stop sign. You must then proceed according to the rules of right of way, unless you are directed to proceed by a traffic officer.

- Make sure your electric stove tops and/or ovens are off.  When the power is restored, the burners may begin heating up and could be a hazard.
- If your basement or home is in danger of flooding, contact RG&E to turn off your electricity and/or natural gas service. Never enter a flooded basement or home until electricity and natural gas service have been turned off.
- Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, stereos) to prevent overloading and possible damage.

- Listen to a battery-powered radio for weather and power restoration updates.
 Go to rge.com for more safety tips.


About RG&E: RG&E is a subsidiary of Energy East Corporation [NYSE:EAS], a super-regional energy services and delivery company in the Northeast. We serve 359,000 electricity customers and 296,000 natural gas customers in a nine-county region centered on the City of Rochester. By providing outstanding customer service and meeting our customers’ energy requirements in an environmentally-responsible manner, we will continue to be a valuable asset to the communities we serve. For more information about RG&E, visit rge.com.