Our Company 
news release

(Final Update for the Night)


Rochester, NY, September 15, 2008 (9 p.m.) – RG&E crews have restored service to all but approximately 8,900 customers left without power after severe winds buffeted the area early today.  Crews from outside the area are arriving to assist with power restoration efforts.  Approximately 42,000 customers lost electric service when powerful winds tore through the region.

Because of the extensive and widespread damage to our electricity delivery system – including broken poles and multiple downed wires – RG&E projects that the remaining affected customers will be without power until late afternoon Wednesday, September 17.

RG&E is providing dry ice and bottled water free of charge. It can be picked up at RG&E’s facility at 195 Mushroom Blvd., in the Town of Henrietta from 6:30 a.m. to 10 p.m.

RG&E continues to urge customers to stay far away from downed power lines. Even lines that appear dead can be deadly.  RG&E customers should call
1.800. 743.1701 to report downed power lines and other hazardous situations. In addition, refrain from removing tree debris as downed power lines may be entangled in them.  Customers can also report outages at rge.com.

Here are some additional tips.
During a power interruption
- Emergency generators can be dangerous if not used properly.  If you use one, carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas. 

- Don’t use a natural gas or propane range to heat your home. Never use a grill or stove intended for use outdoors in your home.


- State law requires that if the traffic lights or controls are out of service or malfunctioning when you approach an intersection, you must come to a stop as you would for a stop sign. You must then proceed according to the rules of right of way, unless you are directed to proceed by a traffic officer.

- Make sure your electric stove tops and/or ovens are off.  When the power is restored, the burners may begin heating up and could be a hazard.
- If your basement or home is in danger of flooding, contact RG&E to turn off your electricity and/or natural gas service. Never enter a flooded basement or home until electricity and natural gas service have been turned off.
- Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, stereos) to prevent overloading and possible damage.

- Listen to a battery-powered radio for weather and power restoration updates.
 Go to rge.com for more safety tips.

About RG&E: RG&E is a subsidiary of Energy East Corporation [NYSE:EAS], a super-regional energy services and delivery company in the Northeast. We serve 359,000 electricity customers and 296,000 natural gas customers in a nine-county region centered on the City of Rochester. By providing outstanding customer service and meeting our customers’ energy requirements in an environmentally-responsible manner, we will continue to be a valuable asset to the communities we serve. For more information about RG&E, visit rge.com.