Our Company 
news room

NYSEG AND RG&E ENCOURAGE CUSTOMERS TO PAY PARTICULAR ATTENTION TO USING ENERGY WISELY DURING THE HEATING SEASON

FOR IMMEDIATE RELEASE

 Rochester, NY, October 20, 2008 – NYSEG and RG&E are encouraging customers to make plans now to manage energy use and bills during the upcoming heating season.

What Customers Can Do Now to Prepare for Winter

• Major projects such as installing new windows and adding insulation can be big energy savers, but the cost of these kinds of projects must be recoverable in energy savings over a short period of time or else the projects are simply not worth the investment. Good starting points in considering these kind of projects are conducting a home energy audit and speaking with contractors. For information on professional and do-it-yourself energy audits, visit www.eere.energy.gov/consumer.

• There are many low-cost and no-cost ways to conserve energy and save money. For energy-saving tips, visit www.nyseg.com or www.rge.com and click on “Usage and Safety” and then on “Using Energy Wisely.” The New York State Energy Research and Development Authority’s getenergysmart.org Web site also offers valuable energy conservation information.

• When shopping for new appliances, look for the ENERGY STAR designation that indicates the most energy efficient models. Also look for federal EnergyGuide labels that provide energy use and operating cost information for specific models.

• Install energy-saving automatic set-back thermostats.

• Replace incandescent light bulbs with compact fluorescent bulbs that use up to 75% less energy and last up to 10 times as long.

• Sign up for Budget Billing service to spread annual NYSEG or RG&E energy costs evenly over 12 months.
 
  “Our delivery prices for both electricity and natural gas at both NYSEG and RG&E are frozen,” said Terri Turner, vice president - customer service at NYSEG and RG&E. “However, the other major component of customers’ bills – unregulated electricity and natural gas supply costs – continue to be higher than they have been historically, and they are higher than they were last winter.”

Turner said that since NYSEG and RG&E energy delivery costs are frozen, the higher electricity and natural gas supply costs together with the severity of the winter will be the biggest factors in determining customers’ bills.
 
“While electricity and natural gas supply costs – and certainly the weather – are beyond our control, we can still manage our bills by planning ahead, making wise energy-use decisions and conserving energy,” Turner said.
 

Turner also said that customers who are having trouble paying their NYSEG or RG&E bills should contact their utility immediately. “The sooner they do, the sooner we can work on a solution together,” she said.

About NYSEG and RG&E: NYSEG and RG&E are subsidiaries of Energy East Corporation [NYSE:EAS], a super-regional energy services and delivery company in the Northeast. NYSEG serves 872,000 electricity customers and 256,000 natural gas customers across more than 40% of upstate New York. RG&E serves 360,000 electricity customers and 297,000 natural gas customers in a nine-county region centered on the City of Rochester. By providing outstanding customer service and meeting customers’ energy requirements in an environmentally-responsible manner, NYSEG and RG&E will continue to be valuable assets to the communities they serve. For more information, visit nyseg.com and rge.com.