Storm Safety

Weather storms more easily by preparing ahead of time

Once the power is out, you may not be able to view our safety tips, so download a copy of our reference, Weathering Storm Emergencies  Sobreviviendo Emergencias de Tormentas print it out, and have it handy when storms are on the horizon. In the meantime, review the safety tips below.

Downed Power Lines

We urge you to avoid downed power lines. Even lines that appear dead can be deadly. Please call 800.743.1701 to report downed power lines or other hazardous situations. Refrain from removing tree debris as downed power lines may be entangled in them. No line is safe to touch, ever!

Flooded Basements

Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If your basement or home is in danger of flooding, contact us to turn off your electricity and/or natural gas service.

Life-Sustaining Equipment

Anyone who uses life-sustaining equipment that operates on electricity should contact us at 800.743.2110. We may enroll you in one of our critical customer programs or provide you with specific advice on how to prepare for power interruptions.

Additional Tips

Prepare for outages by viewing our storm checklist and following these additional tips.

After Your Power Is Restored

Weather Conditions and State Warnings

View weather conditions and the forecast from the national weather service and state emergencies, warnings and safety tips at NY alert.

How we restore service

Our first priority is responding to known incidents of downed power lines to make the situations safe.

Once this vital public safety work is complete, we will:

How we restore power following major storms

We first repair the backbone of the electricity system – transmission lines and substations – that bring electricity to the local distribution system that serves our customers. We then make any necessary repairs to the distribution system that includes the poles and power lines along streets and roads. As part of this process, we take into account the needs of hospitals, nursing homes, fire and police stations, as well as any other critical infrastructure.

We also keep in regular contact with our customers who depend on electrically-operated life support equipment.

This is a time-proven process that ensures we safely restore service as quickly and efficiently as possible.

Lightning Safety

The national weather service's lightning safety site has safety information, photos, stories, teacher tools and a kid's page.


  • What should I do to prepare for a storm?  
  • How can I stay safe around electricity?  
  • How can I detect a natural gas leak?  
  • Who do I contact if I need to dig on my property?