Outage Alerts

Now you can text us if you lose power

If your electricity is out, we offer simple, easy tools for you to report an outage.

In the event of a life-threatening situation, please dial 911.

RG&E Alerts

Now you have an easy way to stay informed about your RG&E account. Sign up for Alerts! You can choose which alerts you want to receive and how you want to receive them – by text message, email, phone, or all three.

Outage Alerts

Stay informed if the power goes out. Receive notifications with the latest information about your power outage, and we'll notify you: 

When you're enrolled in Outage Alerts, you can also:

 

Text Key Word OUT

Text Key Word STATUS

When you want to report a power outage at your home or business simply text OUT to 743898 and follow the easy steps.

Your outage will be reported in two clicks!

If you're experiencing an outage, you can text STATUS to 743898.

You'll get the latest outage information so you can plan.

 

Meter Read Reminder Alerts

Receive a bill based on actual energy usage each month. It's easy when you receive a convenient reminder on the months we're schedules to estimate energy usage. You can provide your meter readings: 

If you're not sure how to read your meter, use our Guide to Meter Reading.

Learn more about the benefits of reading your meter.
 

Texting Options

We have other texting options available to make submitting a meter read or viewing your account balance quick and easy.

Text Key Word READ*

Text Key Word BAL

When you're ready to submit your meter read to us, simply text READ  to 743898.

Follow the text prompts and submit your reading to us in a flash.

If you'd like to view your account balance and payment due date, text BAL to 743898.

We'll get right back to you with a text.

*Please be sure you're signed up to receive Meter Read Reminder Alerts to submit your meter read to us by text message.

How it works

Get started online

Choose the alerts you want and how you want to receive them

Choose when you want to receive Outage Alerts

Once you sign up

More information

FAQs

  • How do I find out when my power will be restored?  
  • How does RG&E restore power?  
  • What should I do to prepare for a storm?  
  • Do you offer storm assistance?  
  • How do I report an outage?