Frequently Asked Questions
KUBRA is a company with which RG&E has contracted to allow customers to pay their RG&E bills by credit or debit cards.
Make a single electronic payment with RG&E’s EZ-Pay by using a debit card with the VISA or MasterCard logo; or charging it to your MasterCard, VISA, or Discover credit card.
You can pay by clicking here or on the "Make A Payment" button above and following the prompts.
Yes. You can use the KUBRA website 24 hours a day, seven days a week.
You will need your RG&E bill, your 11-digit RG&E account number, and your credit card information.
You should allow three business days for payment to be posted to your account. To avoid a late payment charge, please make your payment at least three business days before the "Last Day to Pay" date shown on page one of your bill.
Yes. Please save the number for your records. By providing your email address when prompted, the confirmation number will be sent right to you.
Please contact RG&E Customer Service, Monday through Friday, from 7 a.m. to 7 p.m., excluding holidays. The toll-free customer service line number is 800.572.1111.
You should contact RG&E Customer Service at 800.743.2110.
Yes, as long as we have your complete credit card information, including the name on the credit card, the amount you wish to pay, and the RG&E account number you are paying.
Please contact us at 877.266.3492, Monday through Friday, 7 a.m. to 7 p.m., excluding holidays.
We have many ways you can pay your bill. Learn more