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Safety First
Your safety is important to us! These resources can help you stay safe around power lines and natural gas equipment, and prepare you for storms. If you think you may have a natural gas leak or suspect carbon monoxide, go outside and call us at 800.743.1702. To report an electric outage please contact us at 800.743.1701 or click the button below.
Safety Tips and Information
Electrical Safety Myths
Help us promote electrical safety by helping us end these common misconceptions.
Generator Safety
Electrical generators can be helpful and convenient, but they must be used safely.
Storm Safety
Prepare for a storm and keep a few things in mind to increase your comfort and safety.
Digging Safety
If you plan on doing any excavation work, notify Dig Safely New York before you begin. It’s the law.
Natural Gas Safety
Safety First
When you’re using gas appliances or working near natural gas pipes or equipment, you should know basic natural gas safety information.
Gas Leaks
Find out how to detect a gas leak, and what to do and what not to do if you suspect you have one.
Carbon Monoxide
If you suspect a carbon monoxide problem, get fresh air. Then, call RG&E at 800.743.1702.
Pipeline Safety
More than 2.2 million miles of pipelines deliver natural gas and mains quietly, reliably, and efficiently every day.
Excess Flow Valves
Learn how an Excess Flow Valve (EFV) can provide added protection from damaged natural gas lines.
Police And Fire
Important safety information for police and fire departments responding to electric and natural gas emergencies.
