Outage Alerts

Now you can text us if you lose power

If your electricity is out, we offer simple, easy tools for you to report an outage.

  • Sign up for Outage Alerts and now you can text OUT to 743898 to report an outage.

  • Use our online form.

  • Call 800.743.1701 to report any electricity emergency.

  • For a natural gas emergency, please call 800.743.1702.

In the event of a life-threatening situation, please dial 911.

RG&E Alerts

Now you have an easy way to stay informed about your RG&E account. Sign up for Alerts! You can choose which alerts you want to receive and how you want to receive them – by text message, email, phone, or all three.

Outage Alerts

Stay informed if the power goes out. Receive notifications with the latest information about your power outage, and we'll notify you: 

  • If we're tracking severe weather that could cause power outages in your area
  • If we detect a power outage in your area, with the estimated time we’ll have power restored
  • If the estimated restoration time changes
  • Once we have restored power in your area
  • Of any upcoming system improvements in your area

When you're enrolled in Outage Alerts, you can also:

  • Text STATUS anytime to 743898 for an update.
  • New! Text OUT to 743898 to report an outage.

 

Text Key Word OUT

Text Key Word STATUS

When you want to report a power outage at your home or business simply text OUT to 743898 and follow the easy steps.

Your outage will be reported in two clicks!

If you're experiencing an outage, you can text STATUS to 743898.

You'll get the latest outage information so you can plan.

 

Meter Read Reminder Alerts

Receive a bill based on actual energy usage each month. It's easy when you receive a convenient reminder on the months we're schedules to estimate energy usage. You can provide your meter readings: 

If you're not sure how to read your meter, use our Guide to Meter Reading.

Learn more about the benefits of reading your meter.
 

Texting Options

We have other texting options available to make submitting a meter read or viewing your account balance quick and easy.

Text Key Word READ*

Text Key Word BAL

When you're ready to submit your meter read to us, simply text READ  to 743898.

Follow the text prompts and submit your reading to us in a flash.

If you'd like to view your account balance and payment due date, text BAL to 743898.

We'll get right back to you with a text.

*Please be sure you're signed up to receive Meter Read Reminder Alerts to submit your meter read to us by text message.

How it works

Get started online

  • Log in to your online account, or create an online account if you don’t have one

Choose the alerts you want and how you want to receive them

  • Enter your contact information for each of the alerts you'd like to receive.
  • Receive alerts by text message, email, voice message, or all three.
  • Add up to five contacts for each type of delivery method (text message, email and/or voice message).

Choose when you want to receive Outage Alerts

  • For Outage Alerts, you may select a "Do Not Disturb" time if there are certain hours during the day that you don’t want to receive alerts. 

Once you sign up

  • If you choose to receive alerts by text message, the first time  you add a cell phone number, you'll receive a text message asking to confirm your enrollment. Reply "Yes" to complete your enrollment and you're done! (You only need to do this once per phone number.)
  • You can change your contact information or stop receiving alerts at any time.

More information

  • We do not charge for text messages, however your wireless carrier may charge for text messaging and data rates. Check with your wireless carrier for details
  • See our Alerts Terms and Conditions for complete details.
  • We've compiled a list of Frequently Asked Questions below.

FAQs

  • How do I find out when my power will be restored?  
  • How does RG&E restore power?  
  • What should I do to prepare for a storm?  
  • Do you offer storm assistance?  
  • How do I report an outage?