NYSEG and RG&E Crews Hard At Work to Restore Power to Customers After Powerful Wind Storm

Estimated Times for Restoration Provided

ROCHESTER, NY — April 5, 2018 3:30 p.m. — NYSEG and RG&E, subsidiaries of AVANGRID (NYSE: AGR), are hard at work to restore power for the more than 124,000 customers impacted by yesterday’s windstorm that swept across the State.  Currently there are 7,500 RG&E customers without power and 15,800 NYSEG customers without power, with more than 100,000 customers restored statewide. The hardest hit areas remain the greater Rochester area and western New York, particularly Erie County in NYSEG’s Lancaster Division with 7,000 outages and Monroe County where 5,200 RG&E customers are currently without power.

Customers in storm-affected areas are strongly urged to use caution when going outside and avoid going near downed wires and trees. NYSEG customers are asked to call 1-800-572-1131and RG&E customers are asked to call 1-800-743-1701 to report downed or low-hanging wires.

Crews respond to outages systematically with safety as the first priority. Throughout the wind event yesterday and overnight, crews addressed potential safety threats, such as downed wires and broken poles, and assisted in clearing roads, activities which continue today. Crews also began the process of assessing damage and beginning repairs to restore power to customers as quickly as possible. The Companies currently have more than 1,300 line and tree crews working statewide in addition to well over 700 support personnel.

Estimated Restoration Times are as follows:


Division  County  90% of Customers Restored  100% of Customers Restored
 Canandaigua Cayuga, Ontario  

 Friday, 4/6 at 11:45 p.m.


 Central Monroe, Orleans

 Saturday, 4/7 at 11:45 p.m



Allegany, Genesee, Livingston, Wyoming



 Friday, 4/6 at 11:45 p.m.

 Sodus Wayne, Cayuga

 Friday, 4/6 at 11:45 p.m.


 Auburn Onondaga, Cayuga  

 Thursday, 4/5 at 11:45 p.m.


 Binghamton Broome, Cortland,
Chenango, Tioga
   Friday, 4/6 at 11:45 p.m.

Dutchess, Putnam, Westchester


   Thursday, 4/5 at 11:45 p.m.

Steuben, Schuyler


   Friday, 4/6 at 11:45 p.m.
 Geneva Ontario, Seneca, Wayne, Yates

 Friday, 4/6 at 11:45 p.m.



Allegany, Cattaraugus, Steuben, Wyoming


   Friday, 4/6 at 11:45 p.m.

Cayuga, Chemung, Cortland, Schuyler, Seneca, Tioga, Tompkins


   Friday, 4/6 at 11:45 p.m.
 Lancaster Cattaraugus, Chautauqua, Erie

 Saturday, 4/7 at 11:45 p.m.



Orange, Sullivan, Delaware, Ulster


   Friday, 4/6 at 11:45 p.m.
 Lockport Niagara  

 Friday, 4/6 at 11:45 p.m.



Columbia, Rensselaer, Saratoga, Washington


  Thursday, 4/5 at 11:45 p.m.

Broome, Chenango, Delaware, Greene, Herkimer, Madison, Oneida, Otsego, Schoharie, Ulster


Friday, 4/6 at 11:45 p.m.  

Clinton, Essex, Franklin, Hamilton


  Friday, 4/6 at 11:45 p.m.

"Our top priorities after storms are to ensure safety and to safely restore power as quickly as possible for our customers,” said Patricia Nilsen, Director of Emergency Preparedness at AVANGRID. “As areas complete restoration, we are redeploying resources to the remaining affected areas to join our already engaged workers. We have secured additional mutual assistance resources from other regional utilities and municipal electric partners. Approximately 200 extra personnel are in route to further advance restoration efforts.”

How We Go About Restoring Power Following Major Storms
We first repair the backbone of the electricity system – transmission lines and substations – that bring electricity to the local distribution system that serves our customers. We then make any necessary repairs to the distribution system that includes the poles and power lines along streets and roads, focusing first on those circuits where we can restore power to the largest number of customers. As part of this process, we take into account the needs of hospitals, nursing homes, fire and police stations, as well as any other critical infrastructure. This is a time-proven process that ensures we safely restore service as quickly and efficiently as possible.

NYSEG and RG&E offer the following reminders to customers during a power interruption:

  • Contact neighbors to see if their power is off. A loss of power could also be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1-800-572-1131 or RG&E at 1-800-743-1701. Our telephone systems let callers report the problem, help our crews respond quickly and efficiently, and provide customers with power interruption updates. Due to a large number of customers trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer or mobile device during a power interruption can also report the interruption online at nyseg.com or rge.com.
  • Listen to a battery-powered radio for weather and power restoration updates.
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, computers and audio equipment) to prevent overloading and possible damage when power is restored. Turning off equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

To receive the latest updates on power restoration, customers can sign up for alerts at nyseg.com or rge.com and automatically receive the latest news by phone, text, or email.

The towns of Irondequoit and Webster and the Wayne County Emergency Management Office have opened warming stations. For additional information on shelters throughout New York, customers can visit NYSEG Shelter and Warming Locations or 
RG&E Shelter and Warming Locations.

For dry ice and bottled water locations, customers can visit NYSEG Dry Ice or RG&E Dry Ice.