RG&E Restores Power to More than 105,000 Customers

Meets Sunday Evening Goal of Restoring Power to 90% of Customers Affected by Last Week’s Wind Storm

Binghamton & Rochester, NY – March 12, 2017 – RG&E, a subsidiary of AVANGRID Inc. (NYSE: AGR), has met its goal of restoring service to more than 90 percent of affected customers by this evening and is continuing with the restoration effort. Since the start of this event, more than 114,000 Rochester customers have been affected. As of 9 p.m., more than 105,000 customers have had their service restored.

“We’re pleased to have made good progress with the restoration,” said Mark S. Lynch, president and CEO of NYSEG and RG&E. “We still have a lot of work ahead of us to restore power to our remaining customers, and we will not lessen our efforts until we restore every last customer.”

Nearly 3,000 field personnel and hundreds of support personnel have been working continuously with a goal of having most of the remaining customers restored by Monday night. Line and forestry crews from around the state as well as Connecticut, Maine, Massachusetts, Pennsylvania, New Jersey, New Hampshire, Virginia, and the Canadian provinces of New Brunswick, Ontario, and Quebec have been working during difficult weather conditions. At present, the company has secured all the resources needed to complete this restoration with the assistance of the Governor’s office, the Public Service Commission, and our local partners.

Customers who have an outage and do not see their street address listed on the outage page are encouraged to report the outage online or by calling 800.743.1701.

Customers can get the latest outage counts; outage locations by county, municipality and streets/roads; and estimated restoration times (as they are available) on the company’s website List of Electricity Outages.

RG&E also encourage customers to sign up for Outage Alerts to receive updates throughout the day automatically by phone, text, or e-mail as the company updates the status of the restoration process in their area. Customers can sign up by visiting the RG&E website at Outage Alerts.

The following areas are distribution sites for dry ice and water. Supplies are distributed on a first come, first served basis, until they run out. 


 County           Town  Location  Times
 Monroe  Greece  Greece Highway Department Building, 647 Long Pond Road  Open 24/7
 Monroe  Irondequoit  Ridge/Culver Fire Department, 2960 Culver Road  Open 24/7



Power Restoration Priorities
Our first priority is responding to known incidents of downed power lines to make the situations safe. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

How We Go About Restoring Power Following Major Storms
We first repair the backbone of the electricity system – transmission lines and substations – that bring electricity to the local distribution system that serves our customers. We then make any necessary repairs to the distribution system that includes the poles and power lines along streets and roads, focusing first on those circuits where we can restore power to the largest number of customers. As part of this process, we take into account the needs of hospitals, nursing homes, fire and police stations, as well as any other critical infrastructure. This is a time-proven process that ensures we safely restore service as quickly and efficiently as possible.

Customers should remember these tips:
During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact RG&E at 800.743.1701. Our telephone system let callers report the problem, help our crews respond quickly and efficiently, and provide customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer or mobile device during a power interruption can also report the interruption online at rge.com.
  • Listen to a battery-powered radio for weather and power restoration updates.
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

After Power Is Restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting your utility to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.
  • Additional storm safety information is available at rge.com (click on “Outage Central” and then on “Storm Safety”).


Media Contacts:
Juanita Washington