Frequently Asked Questions
Any customer that has a demand (on-peak or off-peak) of 1,000 kilowatts (kw) or greater during any two months during a 12-month period beginning January 1, 2007 is subject to hourly pricing.
Effective September 22, 2011, the MHP program was expanded to customers with a demand 500 kilowatts (kw) or greater during any two months during the twelve months ending August 31, 2011.
Effective September 22, 2012, the program will be expanded to all remaining SC8 and SC14 customers.
A customer taking service under hourly pricing will remain subject to this provision until their monthly metered demand has been less than 200 kw for 12 consecutive months.
RG&E will send you a confirmation letter notifying you that your account has met the qualification criteria and the date hourly pricing will go into effect for your account.
- Hourly pricing customers will have a new meter installed by RG&E. This new meter is capable of recording hourly usage data and downloading this information to RG&E via RG&E approved dedicated telecommunications.
- Customers will be required to install dedicated telecommunications to the meter and pay the associated monthly telecommunications charges. If the dedicated telecommunications are not installed or are not functioning, RG&E will charge a fee of $78.43 per month to manually download your hourly usage data.
- RG&E will also install a demarcation box if the telecommunications is a telephone line. A connection diagram and instructions can be found on page 24 of the presentation. Please note that it is the customer's responsibility to insure the incoming telephone line is connected to the customer-side of the RG&E demarcation box.
- Register the new telephone number by filling out the hourly pricing meter telephone line connection form when the telephone line has been installed.
There are a few requirements:
- ESCO Price Option (EPO) – where you purchase your electricity supply from a supplier other than RG&E (also known as an energy services company or ESCO); RG&E will provide only delivery service. The price you pay for electricity supply under this option depends on your agreement with your ESCO.
- Variable Price with the RG&E Hourly Day-Ahead Market Pricing Option – purchase your electricity from RG&E at an hourly price based on the day-ahead pricing market.
Hourly pricing customers have two supply choices:
- If your electricity is supplied by an ESCO prior to the effective date of hourly pricing, your account will be set up on the ESCO Price Option (EPO).
- If your electricity is supplied by RG&E prior to the effective date of hourly pricing, your account will be set up on the Variable Price with RG&E Hourly Day-Ahead Market Pricing Option.
- RG&E will provide sufficient notice of the effective date of hourly pricing for your account so you can make a new supply choice, if you choose.
This depends on your current supply choice:
No, the hourly pricing program does not affect your delivery rates.
- Meter reads will no longer be shown on your bill (as part of the transition to hourly pricing this may affect your bill prior to your account being transferred to hourly pricing).
- You may see additional charges for the hourly pricing meter and manual meter read charge if RG&E is not able to read the meter via the required telephone line.
- If you purchase your electricity supply from RG&E, you will see a capacity charge on your bill.
- Hourly usage and prices will not be shown on your bill. You can access hourly usage (regardless of your supplier) and hourly pricing information (if RG&E is your supplier) for the billing period via online account access at RG&E.com.
Yes, your bill will change as follows:
- Customers receiving an allocation of energy from the New York Power Authority (NYPA) with an allocation effective date prior to January 1, 2007.
- Customers that have an economic incentive that began prior to January 1, 2007.
- Customers in either of these two categories may be able to take hourly pricing on a voluntary basis for some portion of their electricity use.
Yes, the following customers are exempt:
No, hourly pricing accounts can not be set up on budget billing for the RG&E portion of your bill. However, if your electricity is supplied by an ESCO, they may offer budget billing for their charges.